Amanda Jackson
Cleveland,TN
Summary
Experienced behavioral health worker with a decade of expertise in crisis intervention and case management, delivering trauma-informed care and holding a Human Trafficking Certification. Proficient in Microsoft Office applications, utilized to optimize reporting and enhance communication, resulting in consistently positive outcomes. As a dedicated Social Services Supervisor adept at hiring, mentoring, and training staff to build high-performing teams while ensuring compliance with ethical standards. A calm leader in challenging situations, committed to ongoing professional growth in the behavioral health and educational sectors.
Overview
19
19
years of professional experience
Work History
Supervisor
Embark Behavioral Health
Benton, TN
07.2022 - Current
- Direct Supervision: Providing consistent and active supervision of residents and staff, ensuring their safety and well-being within the facility
- This includes monitoring their behavior, interactions, and whereabouts
- Maintaining a Safe Environment: Ensuring the physical safety of the residence, addressing any potential hazards, and implementing safety protocols
- Crisis Intervention: Responding to and de-escalating crisis situations, intervening when necessary to prevent harm to residents or staff
- Enforcing Rules and Regulations: Consistently enforcing the facility's rules, policies, and behavioral expectations
- Facilitating Group Activities: Leading or co-leading therapeutic groups, recreational activities, and life skills training sessions
- Communication and Collaboration: Communicating regularly with therapists, case managers, and other treatment team members to provide updates on residents' progress and challenges
- Accurate Documentation: Maintaining detailed and accurate records of residents' behavior, progress, and any significant incidents
- Incident Reporting: Reporting any incidents, accidents, or unusual behavior to the appropriate staff members
- Communication Logs: Keeping communication logs to ensure consistent communication between shifts and staff members
- Teamwork: Working collaboratively with other staff members to provide consistent and coordinated care for residents
- Training and Development: Participating in ongoing training and professional development to enhance skills and knowledge
- Managing direct reports training and development
- Scheduling: Managing resident schedules and creating weekly staff schedule
Community Health Worker
Stark Metropolitan Housing Authority
Canton, OH
01.2021 - 02.2022
- Helping individuals, families, and communities gain access to resources, including health insurance, food, housing, quality care, and health information
- Linking people to health care/social service resources
Victims Advocate
OhioGuidestone
New Philadelphia, OH
06.2017 - 12.2020
- Domestic Violence shelter advocate provides support to survivors of domestic violence in an emergency shelter
- Maintains professional boundaries, provides crisis intervention to hotline callers and survivors in a residential setting and have an understanding of trauma-informed care
- Communicates with supervisions and counselors
Mentor
Child and Adolescent Behavioral Health
Canton, OH
06.2017 - 12.2017
- Provide a positive role model for children
- A mentor models appropriate peer interactions and behavior in a class setting
- A mentor also informs counselor of progress of children
Customer Service
Panda Express
North Canton, OH
12.2015 - 07.2016
Qualifying Specialist (Seasonal)
TruBridge Inc
North Canton, OH
09.2014 - 12.2014
Packer
Shearer's foods Inc
Massillon, OH
05.2012 - 12.2012
Receptionist
Sear's Optical
North Canton, OH
08.2010 - 05.2012
Team Trainer
Taco Bell
Canton, OH
04.2006 - 03.2012
Education
Bachelor of Science - Social Work, Pyschology
12-2023
Associate of Science - Psychology
12-2018
Skills
- Scheduling proficiency
- Staff scheduling
- Conflict mediation
- Crisis intervention
- Resident relations
- Group activities coordination
- Compliance monitoring
- Emergency preparedness
- Motivational leadership
- Activities management
Timeline
Supervisor - Embark Behavioral Health
07.2022 - Current
Community Health Worker - Stark Metropolitan Housing Authority
01.2021 - 02.2022
Victims Advocate - OhioGuidestone
06.2017 - 12.2020
Mentor - Child and Adolescent Behavioral Health
06.2017 - 12.2017
Customer Service - Panda Express
12.2015 - 07.2016
Qualifying Specialist (Seasonal) - TruBridge Inc
09.2014 - 12.2014
Packer - Shearer's foods Inc
05.2012 - 12.2012
Receptionist - Sear's Optical
08.2010 - 05.2012
Team Trainer - Taco Bell
04.2006 - 03.2012
Liberty University - Bachelor of Science, Social Work, Pyschology
Stark State College - Associate of Science, Psychology
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