Amanda Jacobs
Miamisburg,OH
Summary
Dynamic pharmacy professional with extensive experience at Walgreens, excelling in medication dispensing and inventory management. Proven ability to enhance customer satisfaction through effective problem-solving and staff training. Recognized for maintaining a clean, organized environment while ensuring compliance with regulations, contributing to a seamless workflow and high-quality patient care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Fabric Shack
Waynesville, Ohio
11.2009 - 03.2010
- Assisted customers in selecting fabrics and sewing supplies.
- Organized merchandise displays to enhance store aesthetics.
- Maintained inventory levels and restocked shelves as needed.
- Cut, measured, and packed online orders.
Food Service Worker
Ceasars Creek Flea Market
Wilmington, Ohio
04.2010 - 03.2012
- Prepared food items according to health and safety standards.
- Maintained cleanliness of food service areas and equipment.
- Served customers in a friendly and efficient manner.
- Assisted with inventory management of food supplies.
- Collaborated with team members to ensure smooth service flow.
- Set up, restocked and cleaned dining areas.
- Utilized point-of-sale systems for taking orders from customers.
Retail Worker
Kohls Warehouse
Monroe, OH
09.2012 - 10.2014
- I would pick customer orders, pack, label, and ship out orders.
- Sort through order totes.
3rd Shift Crew Member
Walgreens
Middletown, OH
01.2015 - 11.2018
- Operated cash register and handled customer transactions efficiently.
- Maintained cleanliness and organization of store displays and shelves.
- Assisted in stocking shelves with merchandise during overnight shifts.
- Provided excellent customer service, addressing inquiries and concerns promptly.
- Collaborated with team members to ensure smooth store operations overnight.
- Operated cash registers to process payments from customers.
- Performed daily temperature checks on coolers and freezers.
Pharmacy Technician
Walgreens
Middletown, OH
11.2018 - 08.2021
- Processed prescriptions accurately for patients at Walgreens locations.
- Assisted pharmacists with medication preparation and dispensing tasks.
- Managed inventory levels and restocked pharmacy supplies as needed.
- Provided excellent customer service by answering inquiries and resolving issues.
- Maintained a clean and organized work environment for efficiency and safety.
- Trained new pharmacy staff on procedures and operational protocols.
- Utilized pharmacy software systems for prescription tracking and record management.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Senior Certified Pharmacy Technician
Walgreens
Centerville, OH
08.2021 - Current
- Assisted pharmacists in preparing and dispensing medications for patients.
- Managed inventory by organizing, counting, and restocking pharmaceutical supplies.
- Collaborated with healthcare team to ensure quality patient care and safety.
- Managed workflow within the pharmacy department while adhering to all state regulations.
- Resolved billing issues with insurance companies or other third-party payers.
- Reported drugs' adverse reactions.
- Ordered prescription refills as requested by physicians or authorized personnel.
- Conducted regular audits of medication inventories in order to identify discrepancies.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Education
High School Diploma -
Wayne Local
Waynesville, OH05-2009
Skills
- Medication dispensing
- Inventory management
- Pharmacy software
- Prescription processing
- Customer relationship management
- Staff training
- Billing resolution
- Computer literacy
- Attention to detail
- Problem solving
- Flexible and adaptable
- Self-Directed
- Time management
- Works well with others
- Works well under pressure
Certification
- PTCB Certified as well as certified with the Board of Ohio.
- Cpr Certified
- Certified in giving immunizations.
- MTM Certified.
Timeline
Senior Certified Pharmacy Technician
Walgreens
08.2021 - Current
Pharmacy Technician
Walgreens
11.2018 - 08.2021
3rd Shift Crew Member
Walgreens
01.2015 - 11.2018
Retail Worker
Kohls Warehouse
09.2012 - 10.2014
Food Service Worker
Ceasars Creek Flea Market
04.2010 - 03.2012
Retail Sales Associate
Fabric Shack
11.2009 - 03.2010
High School Diploma -
Wayne Local