AMANDA JARAMILLO
El Paso,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven skills in benefits administration, employee relations and application coordination.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Benefits & Talent Client Support Specialist II
ADP
09.2021 - Current
- Support ADP Major Account clients with an extensive database of 49-900 employees with Benefits, Open Enrollment, ACA, Recruitment, Performance Management, and Learning Management in ADP Workforce Now
- Met monthly department goals by contributing to closing over 100 cases per month, meeting SLA of 3 business days, and taking over 100 incoming calls during Year End
- 92% OSAT score in customer satisfaction resulted in two merit increases from department leaders
- Completed Service Support Specialist Mentorship Program in October 2022 and GILD Program (Guidance in Leadership Development) in July 2023. Enhance skills in leadership, mentorship, coaching, project management, public speaking, and critical thinking. Worked with multiple Directors and Vice Presidents within the ADP organization and presented new ideas
- Worked on multiple stretch assignments, including working with ACA Project Leaders to revise client communication emails for ACA 2022 and providing team feedback on improving current ACA procedures in ADP Workforce Now
- Participated in an ACA Outreach Project in July of 2022 and worked with a book of business of 26 clients to prepare for ACA 2022
- Contributed to new hire training in September 2022 and helped the Resolutions team on various occasions before being promoted to join the Resolutions team in November 2022.
Member Service Specialist, Service Specialist
GECU
12.2019 - 08.2021
- I started as a Virtual Teller Representative and assisted members virtually throughout all 20 branches in the El Paso area
- Working in a fast-paced environment allowed me to quickly process member transactions such as account deposits, withdrawals, and transfers and generate cashier's checks without error
- Authorized check approvals up to $5,000 for tellers with lower approval amounts
- Conducted walkarounds to assist tellers and new hires with member transactions
- Translated Spanish transactions for tellers who needed to be bilingual
- Ensured the virtual cash drawer was in balance at the end of the day
- After nine months of employment, my leaders nominated me to participate in Member Service Specialist training
- Once I completed training, I was promoted to my new position as a Member Service Specialist and moved from a virtual setting to a branch location to work directly with members face to-face
- As a, I worked directly with members and met branch goals in opening over 20 checking and saving accounts monthly
- Obtained my Texas Notary Public Commission, performed notary services for members, and collected fees such as overdraft fees, debit card replacement fees, and closed account fees put in place by the Risk Management department
- Handled member escalations and found a satisfactory resolution for the member and the credit union.
Medical Administrative Assistant
United Medical Clinics
05.2019 - 11.2019
- In charge of scheduling appointments for three providers in three clinic locations
- Scheduled patient appointments and entered personal and insurance information into an EMR system
- I complied with HIPAA to ensure that all patient information remained confidential—processed patient check-ins, including processing co-pay payments and collecting past-due balances
- Responsible for ordering office and kitchen supplies and occasionally scheduling and planning office luncheons
- I maintained a clean environment in the patient waiting area and front and back offices.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries
Medical Administrative Assistant
Sun City Women's Health Care
12.2016 - 10.2018
- Time, where I worked hours a day, three days a week
- I worked directly with the Office Manager to provide administrative support
- I assisted with scanning documents, collecting invoices from various vendors, ordering office supplies, and collecting check payments for deposits
- Occasionally I would be a backup for front office personnel and assisted with answering phones and scheduling patient appointments.
Education
Bachelor of Arts - Communications
The University of Texas At El Paso
El Paso05.2018
Skills
- ADP Workforce Now
- Client Rapport-Building
- Cultural Awareness
- Administrative and Office Support
- Customer Data Confidentiality
- Office Supplies and Inventory
- Time management
- Written and oral communication
- Interpersonal Skills
- Coaching and mentoring
- Microsoft Word, PowerPoint, Excel, and SharePoint
Certification
- CNP - Certified Notary Public
Timeline
Benefits & Talent Client Support Specialist II
ADP
09.2021 - Current
Member Service Specialist, Service Specialist
GECU
12.2019 - 08.2021
Medical Administrative Assistant
United Medical Clinics
05.2019 - 11.2019
Medical Administrative Assistant
Sun City Women's Health Care
12.2016 - 10.2018
Bachelor of Arts - Communications
The University of Texas At El Paso