Amanda Jean Healey
Potsdam,USA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
5
5
years of professional experience
Work History
Teacher's Assistant
St. Lawrence-Lewis BOCES
Potsdam, US
08.2023 - Current
- Provided one-on-one support to students with special needs, helping them achieve academic goals.
- Managed classroom activities and maintained a positive learning environment.
- I graded assignments and provided constructive feedback to students.
- Supervised students during recess, lunchtime, and field trips, ensuring their safety at all times.
- Utilized technology tools, such as interactive whiteboards and educational software, to enhance the student learning experience.
Customer Service Representative
Frazer Computing
Canton, US
05.2022 - 08.2023
- Assisted dealerships with training, networking, basic accounting, installing printers, and program installation, with a primary focus on federal and state compliance laws
- Continual company-wide education while working in a team-based environment.
- Proficient in using a company-based program, including CRM.
- Communicated in company-provided chats, including Slack, Outlook, and Microsoft 365.
- Trained in LMS 365.
- Utilized a company-provided helpdesk connection.
- G2A proficient
Digital Banking
Community Bank, N.A
Canton, US
11.2019 - 05.2022
- Customer service, enrolling customers in online banking, and assisting with their accounts.
- Generated new debit cards and closed them.
- Removed blocks on the debit cards, and filed fraudulent charges.
- Created new accounts and closed old ones.
Education
Associate's degree - Networking technologies
Bryant & Stratton College-Online
12-2025
High school or equivalent -
Potsdam Senior High School
Potsdam, NY06.2009
Skills
- Phone etiquette
- Customer service
- Store management experience
- Network troubleshooting
- Technical documentation
- Effective communication
- Team collaboration
- Friendly and outgoing
- Student safety
- Behavior management
Timeline
Teacher's Assistant
St. Lawrence-Lewis BOCES
08.2023 - Current
Customer Service Representative
Frazer Computing
05.2022 - 08.2023
Digital Banking
Community Bank, N.A
11.2019 - 05.2022
Associate's degree - Networking technologies
Bryant & Stratton College-Online
High school or equivalent -
Potsdam Senior High School