Amanda Jiron
Bosque Farms,NM
Summary
Efficient, professional customer service with 10 years of experience providing exceptional customer service while maintaining a high level of professionalism. Positive record of managing daily operations, including offline projects, client confidentiality, escalation calls, and Governor escalations. Service-oriented Career specialist skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
11
11
years of professional experience
Work History
CTS
DWS
01.2023 - Current
- Handled customer claims, answered questions, and resolved problems in a timely manner.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Handled state wide chat to help local offices regarding claimants accounts.
- Selected to work with BA staff to complete Nexis Lexis testing and implementation.
Fraud Investigator (Detailed)
DWS
07.2020 - 01.2023
- Managing, investigating and processes over 50 claims a day.
- Process claims, Investigate claims and make determinations based on findings.
- Reviewed claims and affidavits to identify any suspicious activity.
- Professional speaking with various range of claimants
- Conducted prompt and thorough investigations on referred claimants.
JDAI Coordinator
Isleta Tribal Court
05.2016 - 06.2020
- Improved Juvenile Detention Rates by facilitating team-building exercises, communication initiatives, and working with CYFD.
- Coordinated meetings with Annie E Casey Foundation.
- Influence and encourage Juvenile's to make smarter decisions based on shared value.
- Coordinate meeting with various Tribal services.
- Find alternatives for Juveniles to succeed in life.
Executive Assistant
Isleta Resort and Casino
01.2013 - 06.2016
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Transcribed meeting minutes to support sales, business development and senior management teams.
Education
Associate of Arts - Human Resources Management
Cornel University
07.2017
Skills
- Customer service
- Communication skills
- Computer literacy
- Time management
- Verbal and Written Communication
- Strong Telephone Etiquette
- Issue and Complaint Resolution
Timeline
CTS
DWS
01.2023 - Current
Fraud Investigator (Detailed)
DWS
07.2020 - 01.2023
JDAI Coordinator
Isleta Tribal Court
05.2016 - 06.2020
Executive Assistant
Isleta Resort and Casino
01.2013 - 06.2016
Associate of Arts - Human Resources Management
Cornel University