Stephanie Alston

• Received inbound urgent care and general calls, transferring appropriately and quickly
• Ordered medical equipment for each patient when requested
• Developed standard operating procedures for new call center to help agents deal with urgent calls more effectively
• Great patients when they have appointments at our clinic
• Give reminder calls a day before about appointments
• Coordinate schedules with out Nurse Practitioners Physicians, Chaplin, and social worker
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Worked flexible hours across night, weekend and holiday shifts.
• Identified issues, analyzed information and provided solutions to problems.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Cultivated interpersonal skills by building positive relationships with others.

• Critical thinking
• Patience
• Communication
• Organization
• Imaginative thinking
• Leadership
• Teamwork
• Time management.
• Improved communication among healthcare providers, streamlining the coordination of services for patients.
• Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
• Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
• Organized educational workshops for staff members on topics related to effective care coordination processes and best practices.
• Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
• Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
• Supported patient care excellence via planning and interpretation of programs.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

• Schedule up to 60 patient appointments per day using, system and maintaining accuracy
• Verify patient’s insurance through ADR to ensure procedure is covered; if uninsured, refer patient to appropriate department
• Maintain customer satisfaction through consistent compassion and attention

• Received inbound urgent care and general calls, transferring appropriately and quickly
• Ordered medical supplies and equipment for each patient, ensuring adequate stock
• Developed standard operating procedures for new call center to help agents deal with urgent calls more effectively
• Record results and lab data on filed documents and computer databases
• Maintain compliance with specific collection and testing requirements, protocols and regulations
• Monitor samples and specimens for scheduled tests and discard dates
• Perform preventative maintenance on equipment and destroy specimens that no longer meet quality requirements
• Ensure lab, testing area, devices and equipment are clean and sterilized for proper sanitation.

• Assisted in the delivery of personal care and responded to patient emergency calls
• Protected patient history at the time of admission and administered all medicines as per prescription
• Prepared the patients for procedures and delivered wound care to post-surgical cases
• Administered medications and treatment care in accordance with facility policy and procedure
• Provided high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, and home-healthcare and nursing-home settings
• Preserved patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing
• Adhered to safety guidelines according to company policy
• Ensured the accurate, timely flow of information by maintaining thorough patient records and updating healthcare team on patients’ status.

Worked side by side with patients and families to give great care

• Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
• Built rapport with patients and families, providing emotional support during difficult times.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
• Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
• Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
• Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
• Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
• Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
• Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
• Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
• Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
• Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
• Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
• Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.
• Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.