Amanda Johns
Bryceville
Summary
Dynamic healthcare professional with extensive experience at UF Health JPI, excelling in clinical skills and effective communication. Proven track record in managing in-basket tasks and ensuring timely responses, while training new staff. Proficient in insurance verification and EMR systems, driving quality measures and enhancing patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CHFM-In Basket Panel Specialist Team Lead
UF Health JPI
Jacksonville
07.2025 - Current
- Responsible for managing , screening all inbasket messages utilizing standing orders and triage protocols. ( Referrals, Mychart questions/responses, refill request)
- Ensure timely and efficient responses to all in - basket tasks based on department and practice guidelines .
- Obtains appropriate input and direction from the provider as needed to determine the best clinical course of action for specific in basket tasks.
- Routes tasks appropriately.
- Communication skills/All communication with staff, providers, and patients apprpriately and per protocols.
- Insurance verification/Updating Insurance to ensure timely referral processing.
- Assist in training when needed for a new employee.
Practice Supervisor
Millennium Physician Group
Fernandina Beach
11.2019 - 05.2023
- Staff scheduling and callouts. Providers time off schedules.
- Inventory( Ordering all Supplies for Clinical and Clerical areas)
- Payroll
- Assist with Quarterly Goals.
- Staff Quarterly meetings.
- Disciplinary and corrective actions if needed.
- Assist with claims and lab recordings.
- Home Health
- Quality Measure Audits.
- Referrals.
- Assisted the providers and staff throughout the day as needed.
- EMR System , Athena.
Education
Some College (No Degree) - Health Administration
Southern New Hampshire University
Hooksett, NHSkills
- Clinical skills
- Vital signs
- EKG
- Ear Irrigation
- Assist with Exams
- Specimen collection
- Injections
- Medical Terminology
- Lab Procedures
- Communicating to patients
- Administrative/Clerical
- Payroll
- Insurance Verification
- Insurance Billing/ Claims
- Data Entry
- Multi Line Phone
- Scheduling
- Accounting
- Staff schedules and Time off
- Inventory for Clinic
- Provider schedules and time off
- PNL Reports
- Knowledgeable in Medicare quality measures and reports
- Knowledge in HCCs
- Prior authorizations, procedures, and medication
- Referrals ( scheduling and authorizing)
- Knowledgeable in Medicare CMS guidelines and website
- Communicating to Employee and Patients
- Customer Service
- Availity, Navinet, Rad MD, UHC websites
- EMR’s - Athena, Nextgen, Citrix Limited knowledge in Eclinicals, and Epic
Certification
- CCMA
Timeline
CHFM-In Basket Panel Specialist Team Lead
UF Health JPI
07.2025 - Current
Practice Supervisor
Millennium Physician Group
11.2019 - 05.2023
Some College (No Degree) - Health Administration
Southern New Hampshire University
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