Amanda Johnson
Summerdale
Summary
Highly skilled server with a proven track record of delivering exceptional customer service and creating remarkable dining experiences for every guest. With 15 years of experience in the restaurant industry, adding value through my strong commitment to excellence and my passion for my profession.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server/Bartender
Mugshots Grill and Bar
Foley, AL
11 2024 - Current
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs. Making all guests feel like, VIP guest, with personal recommendations and meticulous attention to detail
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to offer a personalized experience to all guests
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Collaborated with team members to create a positive work atmosphere focused on delivering excellent customer service
- Demonstrated exceptional multitasking skills during peak hours by accurately managing customers at the bar, three tables, to-go orders, and servers' drink tickets with a high level of professionalism and efficiency
Restaurant Server
Wolf Bay Restaurant
Foley, AL
02.2020 - 02.2022
- Consistently maintained a clean work area by promptly clearing tables and always pre-bussing.
- Checked on guests frequently which enhanced the dining experience for customers and encouraged repeat business.
- Effectively address customer inquiries regarding item sourcing, ingredients, and cooking methods with complete knowledge if all menu items
- Actively sought feedback from customers and took necessary steps to address any concerns about their meals.
- Supported other servers by greeting their guests and delivering food and refilling drinks during busy times.
- Communicated the dining orders to the kitchen staff, ensuring that any special requests or dietary restrictions were highlighted.
Server
Trattoria Pizza & Italian
Foley, AL
06.2018 - 08.2020
- Provided detailed explanations of menu items and tailored recommendations to address food allergy concerns, ensuring that all guests felt accommodated and informed.
- Promoting daily specials, appetizers, and cocktails played a significant role in enhancing sales.
- Consistently executed opening, closing, and shift change responsibilities, which facilitated smooth restaurant operations and ensured positive customer experiences.
- Managed dishwashing duties during the day shift, helping to maintain the overall efficiency of the front and back of house.
- Consistently achieved an exemplary charge tip percentage exceeding 22%.
Server
Wahlburger
Foley, AL
05.2018 - 01.2020
- Maintained a friendly, positive demeanor while adeptly managing a substantial volume of customers.
- Ensuring an exceptional experience for guests by routinely doing check ins.
- Provided personalized recommendations tailored to each customer's preferences.
- Prioritized the cleanliness of the dining area and workspaces by promptly clearing and setting tables.
- Communicated menu details clearly and offered appropriate options for each guest.
- Promoting high-margin items such as appetizers and cocktails enhancing overall sales performance.
Condo Cleaner
Gulf 2 Beach
Foley, AL
05.2013 - 09.2018
- Essential cleaning responsibilities within condominium units and balconies, including dust mopping, sweeping, vacuuming, mopping, dusting, and cleaning glass and windows.
- Before commencing the cleaning process, it is necessary to initiate laundry, gather sheets for washing, and restock areas with fresh linens.
- Restroom maintenance that involves the cleaning and restocking of supplies, sanitization of fixtures, spot-cleaning of mirrors and doors, and ensuring that toilets are thoroughly cleaned.
- Kitchen duties include the maintenance of appliances, washing and organizing dishes, wiping down surfaces, and properly disposing of trash. It is crucial to establish and maintain all cleaning equipment and supplies.
- Bedroom cleaning involves dusting, changing sheets, making beds, and vacuuming.
- Timely cleaning of multiple condominium units before check-in is imperative. This responsibility necessitates travel between buildings and the prompt communication of any maintenance or supply requirements.
Education
Bachelor's degree - Business Management
Colorado Technical University-Online
Colorado Springs, CO05.2025
Associate's degree - Business Administration
Colorado Technical University-Online
Colorado Springs, CO07.2024
Associate in Arts (AA) - Business Administration
James H Faulkner State Community College
Bay Minette, AL12.2009
Skills
- Exceptional memory
- Computer Skills
- Serving
- Upselling
- Energetic
- Organizational Skills
- Bartending
- Customer service
- Time management
- Outgoing
- Critical thinking
- High-volume dining
- Hospitality service expertise
- To-go order preparation
- Order accuracy
- Guest relations management
Certification
Food Handler Certification
Custom
- Certificate in Business Critical Thinking, 08/01/24
- Business Ethics Exam and Completion, 07/01/24
- Certificate Management Associates Capstone, 07/01/24
Timeline
Restaurant Server
Wolf Bay Restaurant
02.2020 - 02.2022
Server
Trattoria Pizza & Italian
06.2018 - 08.2020
Server
Wahlburger
05.2018 - 01.2020
Condo Cleaner
Gulf 2 Beach
05.2013 - 09.2018
Server/Bartender
Mugshots Grill and Bar
11 2024 - Current
Bachelor's degree - Business Management
Colorado Technical University-Online
Associate's degree - Business Administration
Colorado Technical University-Online
Associate in Arts (AA) - Business Administration
James H Faulkner State Community College