Amanda Johnston
Summary
Kind and attentive Dog Groomer with 4 years of experience helping pet owners care for beloved animals. Dedicated to educating pet parents on their pet's health and wellbeing. Demonstrated history of building strong client relationships and bonds with pets. Ready to tackle new challenges and create personal grooming service experiences for pet parents and their fur babies.
Overview
6
6
years of professional experience
Work History
Dog Groomer
Pet Supplies Plus
Wallington, NJ
06.2019 - Current
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Doggie Daycare Attendant
Li'l Woof Club
Bloomfield, NJ
09.2023 - 12.2023
- Increased pet safety through vigilant monitoring of play areas, promptly addressing any conflicts or issues.
- Collaborated effectively with fellow team members to ensure smooth operations throughout the day while managing multiple responsibilities simultaneously.
- Observed thorough evaluations of new dogs, determining their suitability for group play and identifying any special needs or preferences.
- Assisted in maintaining a clean and hygienic environment for both pets and staff by performing daily cleaning tasks.
- Handled emergency situations calmly under pressure while adhering to established protocols for safeguarding animal welfare.
Team Member
Pet Supplies Plus
Wallington, NJ
05.2018 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer experience with engaging animal demonstrations and sharing educational information on proper pet care.
- Contributed to a positive team atmosphere by working collaboratively with coworkers to complete tasks efficiently and maintain a well-organized store.
- Promoted adoption events at the store, increasing awareness of local rescue organizations and helping find homes for pets in need.
- Increased customer satisfaction by providing knowledgeable and friendly assistance in pet care, products, and services.
- Supported animal health by administering medications per veterinarian instructions and maintaining detailed records of treatments given.
- Participated in ongoing training opportunities provided by management to stay current on industry trends, new products, and best practices in pet care.
- Addressed customer concerns regarding pet health or behavior issues with empathy, offering solutions based on personal expertise in animal care.
Education
Associate of Arts - Early Childhood Education
Caldwell University
Caldwell, NJ05.2021
Pet Groomer -
Paragon Pet School
Grand Rapids, MI12.2020
High School Diploma -
Lodi High School
Lodi, NJ06.2019
Skills
- Patience and Empathy
- Animal handling expertise
- Relationship Building
- Customer Service
- Appointment Scheduling
- Reliability and punctuality
- Dog Breed Familiarity
- Pet Grooming Techniques
- Continuous Learning Attitude
- Safety Procedures
- Sanitation Practices
- Honest and Dependable
Timeline
Doggie Daycare Attendant
Li'l Woof Club
09.2023 - 12.2023
Dog Groomer
Pet Supplies Plus
06.2019 - Current
Team Member
Pet Supplies Plus
05.2018 - 06.2019
Associate of Arts - Early Childhood Education
Caldwell University
Pet Groomer -
Paragon Pet School
High School Diploma -
Lodi High School