Amanda Jolicoeur
Harrisville,RI
Summary
At Hair Stage Five, a State Licensed Cosmetologist transformed client experiences through expert hair styling techniques and unparalleled customer service, leading to increased salon revenue and client retention. Leveraging social media for promotion and excelling in relationship building, this professional consistently exceeded client expectations, demonstrating creativity and a commitment to continuous education.
Overview
12
12
years of professional experience
Work History
Hairstylist
Hair Stage Five
07.2013 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
- Leveraged social media platforms to showcase work and attract broader clientele.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Built rapport with clients to understand their style preferences and hair care routines.
- Answered phone calls and emails to schedule client appointments.
Education
Hairstylist Liense -
Rhode Island Beauty Academy
Johnston, RI06.2001
Skills
- Hair styling techniques
- Appointment Scheduling
- Detail-orientated
- Schedule Management
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- State Licensed Cosmetologist
- Strong leader
- Social Media Promotion
- Appointment Coordination
- Sales expertise
- Continuing education
- Staff Management
- Business Management
- Bridal makeup application
- Air-brushing application
- Skin-tone management
- Photography expertise
- Social skills
- Clear Communication
- Creativity and Originality
- Relationship Building
- Workspace Organization
- Tool, Equipment, and Surface Sanitizing
- Decision-Making
- Data Entry
- Payment Processing
- Service Marketing
- Social Media Marketing
- Health Code Compliance
- POS Terminal Operation
- Staff Supervision
- Digital Recordkeeping
Timeline
Hairstylist
Hair Stage Five
07.2013 - Current
Hairstylist Liense -
Rhode Island Beauty Academy
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