Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Jones

Gainesville

Summary

Results-driven customer service representative with a strong background in problem-solving and communication. Proven ability to enhance client satisfaction and drive performance through tailored solutions.

Overview

24
24
years of professional experience

Work History

Inbound/Outbound Customer Service Representative

Humana
St. Petersburg
10.2019 - Current
  • Managed high volume of inbound calls, addressing inquiries and resolving issues promptly.
    Delivered exceptional customer service by empathizing with clients and understanding needs.
    Provided detailed information on insurance products and services to enhance client knowledge.
    Maintained up-to-date knowledge of insurance regulations and company policies for accuracy.
    Consistently met performance metrics to ensure service excellence.
    Tailored solutions to ensure client satisfaction and loyalty.

Restaurant Manager

Red Onion Neighborhood Grill
Gainesville
06.2017 - 08.2019
  • Oversaw daily operations of high-traffic neighborhood restaurant to ensure exceptional dining experiences.
    Managed diverse team through hiring, training, and performance evaluations to foster a positive work environment.
    Coordinated front-of-house and back-of-house activities to uphold food quality, safety, and cleanliness standards.
    Executed financial management tasks, including budgeting, payroll, and inventory control to drive profitability.
    Addressed customer inquiries and resolved service issues to maintain outstanding reputation for customer service.
    Drove increased efficiency and revenue growth through effective leadership during tenure.

Assistant Branch Manager

Harbor Community Bank
Gainesville
02.2002 - 06.2017
  • Oversaw daily branch operations to enhance productivity and deliver exceptional customer service.
    Managed a team of financial service representatives and tellers, providing training and performance evaluations.
    Implemented bank policies and ensured compliance with regulatory standards to mitigate risks.
    Developed and executed sales strategies, exceeding branch targets and expanding client relationships.
    Assisted Branch Manager with budgeting and forecasting to support financial stability of the branch.

Education

High School Diploma -

Mariner High School
Cape Coral, FL
06-1996

Skills

  • Customer relationship management
  • Insurance product knowledge
  • Call center operations
  • Performance metrics analysis
  • Conflict resolution
  • Sales strategy development

Timeline

Inbound/Outbound Customer Service Representative

Humana
10.2019 - Current

Restaurant Manager

Red Onion Neighborhood Grill
06.2017 - 08.2019

Assistant Branch Manager

Harbor Community Bank
02.2002 - 06.2017

High School Diploma -

Mariner High School

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