Rahmah Muriel
Orange,NJ
Summary
Honest and accomplished professional capable of assisting customers with all needs. Excellent oral and written communication, listening and time management skills. Consistently rising through ranks. Well experienced in customer service & personnel management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
3
3
years of professional experience
Work History
Inbound/Outbound Customer Service Representative
Maximus/Get Covered NJ
09.2022 - Current
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated clients about health insurance coverage options, benefits and costs.
- Conducted follow-up calls to gauge customer satisfaction levels.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Provided comprehensive customer service to drive client satisfaction.
Customer Assistance Specialist
Oxygen Theory
01.2021 - Current
- Built positive relationships with customers to increase repeat business.
- Assisted over 100 customers daily.
- Monitored cash intake and deposit records
- Evaluated customers' potential needs to make appropriate recommendations.
Team Leader
Whole Food Market
10.2020 - 08.2023
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers by answering questions and fulfilling requests.
- Greeted over 100 customers per day.
- Mentored and guided employees
- Cross-trained and provided backup support for other leadership
Education
Associate of Arts - Liberal Arts And General Studies
Johnson & Wales University - North Miami
Miami, FL05.2017
Skills
- Fast leaner
- Strategic Initiatives
- Good communication
- Packaging orders
- Customer service
- Verbal and Written Communication
- Originality and Creativity
- Team Leadership
- Quality Assurance
- Focus and Follow-Through
- Managing Multiple Priorities
- Project Proposals
- Employee Coaching and Motivation
- Department Oversight
- Overseeing Daily Activities
- Shift Scheduling
- Program Assistance
Timeline
Inbound/Outbound Customer Service Representative
Maximus/Get Covered NJ
09.2022 - Current
Customer Assistance Specialist
Oxygen Theory
01.2021 - Current
Team Leader
Whole Food Market
10.2020 - 08.2023
Associate of Arts - Liberal Arts And General Studies
Johnson & Wales University - North Miami
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