AMANDA JONES
Sanger
Summary
Directed office management, marketing outreach, audits, HR operations, and compliance efforts across agency functions.,Coordinated client service priorities, streamlined workflows, supported caregiver operations, and represented agency at community events.
Overview
7
7
years of professional experience
Work History
Office Manager/ Community Outreach/ Recruitment
Visiting Angels
08.2022 - Current
- Serve as main contact for clients, families, and caregivers.
- Assist with care plan coordination, scheduling, documentation, and compliance tasks.
- Attend and support marketing and community events.
- Build connections with partners and referral sources.
- Assist with assessments, onboarding, and on-call coverage needs.
- Managed payroll, timesheets, and billing records with strong accuracy and confidentiality.
- Oversaw client files, caregiver documentation, and compliance records to support audits.
- Streamlined office workflows, improving communication between staff, clients, and families.
- Trained new administrative staff on scheduling systems, phone protocols, and documentation standards.
- Handled inbound calls, inquiries, and service requests with professionalism and urgency.
- Supported onboarding, background check tracking, and personnel updates for caregiving staff.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Crisis Auditor
MHMR Denton County
04.2023 - 10.2023
- Conducted audits, created audit reports, and improved compliance processes.
Merchandiser
Tractor Supply Company
04.2019 - 10.2020
- Stocking, inventory, merchandising, signage, and customer-focused presentation.
Education
License - Dental Assistant
Platt College
Dallas, Tx 05.2010
Home Inspection - Inspection
University Of Arlington
Arlington, Tx 07.2006
Skills
- Senior Care Coordination
- Client & Caregiver Support
- Marketing & Community Outreach
- Event Planning & Representation
- Audit & Compliance Review
- HR Policies & Procedures
- Recruiting & Onboarding
- Payroll & Benefits Administration
- Documentation & Reporting
- Communication & Customer Service
- Relationship Building
- Customer Care
- Community Engagement
- Communication
- Problem-Solving
- Confidentiality
- Adaptability
- Office management
- Customer service
- Office administration
- Data entry
- Payroll processing
- Scheduling
- Staff management
- Employee supervision
- Human resources
- Conflict management
- Staff hiring
- Policy implementation
Timeline
Crisis Auditor
MHMR Denton County
04.2023 - 10.2023
Office Manager/ Community Outreach/ Recruitment
Visiting Angels
08.2022 - Current
Merchandiser
Tractor Supply Company
04.2019 - 10.2020
License - Dental Assistant
Platt College
Home Inspection - Inspection
University Of Arlington