Amanda Jones
Dearing,GA
Summary
Office Manager with a background in healthcare administration, patient scheduling, billing, and front desk coordination. Known for keeping daily clinic operations organized, supporting timely collections, and maintaining clear communication with patients, providers, and staff while upholding HIPAA and OSHA standards.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Office Manager
Adjust Chiropractic
Thomson, GA
07.2022 - Current
- Managed daily chiropractic office operations, scheduling, and patient flow.
- Coordinated patient check-in, checkout, and appointment reminders for chiropractic visits.
- Supervised front desk staff and supported smooth clinic communication.
- Coordinated front desk operations and collections process to ensure timely client payments.
Insurance and Treatment Plan Coordinator
Augusta Oral Surgery
Augusta, GA
01.2021 - 07.2022
- Coordinated treatment plans and surgical case details for Augusta Oral Surgery patients.
- Verified insurance coverage and preauthorization requirements for oral surgery treatments.
- Explained treatment plans, financial options, and next steps for patients and families.
- Verified insurance, scheduled appointments, managed switchboard, coordinated front desk operations, developed treatment plans, and facilitated patient communications.
Office Manager
Thomson Family Dental
Thomson, GA
09.2019 - 01.2021
- Directed daily operations and coordinated billing while managing staff schedules to ensure compliance with HIPAA and OSHA regulations.
- Coordinated daily activities to enhance clinic operations
- Arranged patient appointments and managed provider schedules
- Confirmed insurance details and addressed patient inquiries
Insurance and Treatment Plan Coordinator
Augusta Oral Surgery
Augusta, GA
08.2017 - 09.2019
- Coordinated oral surgery treatment plans for Augusta Oral Surgery patients.
- Reviewed insurance coverage and preauthorization requirements for surgical procedures.
- Explained treatment estimates and financial arrangements to patients and families.
- Verified patient insurance details to ensure accurate billing and scheduling, supported front desk operations, created treatment plans, managed patient communications, and assisted chairside.
Human Resources Manager
Warrenton Health & Rehab
Warrenton, GA
08.2016 - 08.2018
- Managed recruitment, interviews, and onboarding for Warrenton Health & Rehab staff.
- Led hiring, orientation, and management of staff while overseeing payroll, accounts payable, and ensuring HIPAA compliance and adherence to state and federal healthcare guidelines.
- Administered employee relations and resolved workplace concerns with professionalism.
- Coordinated benefits enrollment, leave requests, and personnel file accuracy.
Human Resource Manager
Family Care, Inc.
Thomson, GA
05.2012 - 07.2016
- Executed hiring, orientation, and training for 325+ employees across nine counties, enhancing workforce capabilities. Participated in job fairs, increasing company visibility and attracting potential talent. Maintained compliance with HIPAA and OSHA standards, ensuring workplace safety and regulatory adherence. Audited employee charts for state and federal compliance.
- Led hiring, onboarding, and employee relations for Family Care, Inc. staff.
- Developed HR policies supporting compliance, fairness, and workplace consistency.
- Managed benefits administration, leave requests, and payroll coordination for employees.
Front Desk Clerk
Dr. Curtis Pickard, DMD
Thomson, GA
01.2006 - 09.2006
- Coordinated flow of internal and external information, set up and managed incoming mail and office filing system, tracked and updated patient appointments, verified insurance, and filed dental claims with providers to ensure timely processing. Managed front office operations, including ordering supplies, restocking inventory, maintaining filing system, and answering switchboard to support efficient office functioning. Assisted chairside.
- Welcomed patients at the dental front desk, ensuring efficient check-in procedures.
- Scheduled appointments for Dr. Curtis Pickard’s dental practice calendar.
- Responded to incoming phone calls and directed them to appropriate dental staff.
Education
Dental Assisting Diploma - Dental Assistant
Augusta Technical College
Augusta, GA12-2002
High School Diploma -
Briarwood Academy
Warrenton, GA05-2000
Some College (No Degree) - Psychology
Augusta State University
Augusta, GASkills
- Office Management
- Patient scheduling
- Billing
- Insurance claims
- Accounts payable/receivable
- Financial Management
- HIPAA/OSHA Compliance
- Customer service
- Multi-line phone proficiency
- Organizational skills
- Filing and date archiving
Disclaimer
Additional work history available upon request. Personal references available upon request.
Certification
- BLS CPR certified
- OSHA/HIPAA Compliance
- Notary
Timeline
Office Manager
Adjust Chiropractic
07.2022 - Current
Insurance and Treatment Plan Coordinator
Augusta Oral Surgery
01.2021 - 07.2022
Office Manager
Thomson Family Dental
09.2019 - 01.2021
Insurance and Treatment Plan Coordinator
Augusta Oral Surgery
08.2017 - 09.2019
Human Resources Manager
Warrenton Health & Rehab
08.2016 - 08.2018
Human Resource Manager
Family Care, Inc.
05.2012 - 07.2016
Front Desk Clerk
Dr. Curtis Pickard, DMD
01.2006 - 09.2006
Dental Assisting Diploma - Dental Assistant
Augusta Technical College
High School Diploma -
Briarwood Academy
Some College (No Degree) - Psychology
Augusta State University