Amanda Jones-Williams
Acworth,GA
Summary
Customer service professional with experience in conflict resolution, safety monitoring, and activity coordination. Communicate calmly to de-escalate situations and maintain order. Manage time effectively to support visitors, families, and staff.
Overview
15
15
years of professional experience
Work History
Recreation Specialist
Cobb County Parks and Recreation Department
Marietta, Georgia
01.2025 - Current
- Monitored participant safety during recreational programs and public events.
- Maintained participant safety through careful monitoring and supervision.
- Inspected recreation areas for cleanliness and order, ensuring compliance with facility policies.
- Coordinated communication among staff, participants, and volunteers to streamline event operations.
- Assisted visitors with registration, scheduling, and facility information at county recreation centers.
- Assisted visitors with registration schedules and provided facility information to enhance their experience at county recreation centers.
- Shared program details, rules, and updates with families and community members.
- Managed financial records and documentation for recreational activities, ensuring accuracy and compliance.
Customer Service Representative
Veterinary Urgent Care
Dunwoody, Georgia
02.2021 - 12.2024
- Answered calls for urgent care clients, scheduling same-day pet visits.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved client questions, de-escalated concerns, and delivered compassionate support.
- Triaged caller concerns, relayed symptoms to veterinary staff, and routed emergencies.
- Checked in clients, verified patient information, and prepared medical records.
- Collected payments, processed deposits, and explained hospital billing policies.
- Coordinated waiting room flow, updated clients, and supported front desk operations.
- Maintained appointment calendars, referrals, and follow-up communication for urgent cases.
Educator
L'academie des petite Mains
Pointe Claire, Qc
01.2012 - 05.2020
- Guided children through routines, transitions, and self-care
- Designed curriculum, lesson plans and instructional materials for classroom teaching.
- Developed and organized daily learning activities for the petite mains classroom
- Supported language, social, and motor skill development
- Supervised safe indoor and outdoor play environments
- Prepared classroom materials and hands-on learning centers
- Organized activities and resources to promote student engagement in learning.
- Collaborated with educators to maintain academy schedules
- Communicated with parents and guardians about student daily activities, behaviors and related issues.
Education
Bachelor of Arts - Human Relations
Concordia University
Montreal, Qc06-2019
Skills
- Event Planning
- Event coordination
- Customer service
- Conflict resolution
- Team collaboration
- Risk Management
- Attention to detail
- Time management abilities
- Problem solving
- Verbal communication
- Community Engagement
Timeline
Recreation Specialist
Cobb County Parks and Recreation Department
01.2025 - Current
Customer Service Representative
Veterinary Urgent Care
02.2021 - 12.2024
Educator
L'academie des petite Mains
01.2012 - 05.2020
Bachelor of Arts - Human Relations
Concordia University