Amanda Jonsgaard
Winona,MN
Summary
Accomplished Dispatcher and Detention Deputy with a proven track record at Winona County Sheriff's Office and Olmsted County Sheriff's Office. Excelled in high-stress environments, demonstrating exceptional communication and organizational skills. Recognized for superior customer service and adept at data entry, significantly enhancing operational efficiency. Trained peers, underscoring leadership and teamwork capabilities.
Overview
17
17
years of professional experience
Work History
Dispatcher
Winona County Sheriff's Office
09.2013 - Current
- Dispatch Police, Fire & EMS
- Answer non-emergent & emergent phone calls
- Dispatch out calls, monitor and document radio traffic
- I am a Communications Training Officer-APCO Certified
- Strong communication & multi-tasking skills
- Strong typing skills & accuracy
- Manage high-stress situations calmly and effectively, ensuring timely assistance to those in need
- Promote teamwork among co-workers by proactively assisting others when needed
- Provide exceptional customer service to callers, remaining empathetic & patient during emergencies
Customer Service Representative
Wincraft
07.2012 - 09.2013
- Answered phone calls and gave customers information on products
- Entered customers personalized orders
- Dealt with orders that weren't up to the customer's standards. I would work with the customer to get to an amicable resolution with a product they were proud of.
- Strong typing skills & accuracy
- Strong communication skills
Detention Deputy
Olmsted County Sheriff's Office
07.2007 - 07.2012
- I ran a direct supervision housing unit
- Distributed medications, obtained preliminary breath tests along with urinalysis
- Great listener, helped detainee's with a variety of different requests
- Excellent people & observation skills
- Intervened in highly stressful situations on a regular basis
- I was one, of only two Deputies promoted to Booking Deputy on my shift
- Within a year of being promoted to booking Deputy, I was doing so well, they asked me to train the next promoted Booking Deputy to which I obliged
- I was a Field Training Officer, trained new Deputies in all different positions in the jail
Education
Bachelor of Science - Criminal Justice- Corrections Minor-Psychology
Winona State University
Winona, MN12-2006
Associate of Arts - Professional Studies
Rochester Community And Technical College
Rochester, MN05-2005
High School Diploma -
Winona Senior High School
Winona, MN06-2001
Skills
- Communication Skills
- Data Entry
- Stress Tolerance
- Knowledge of Computer Aided Dispatch & Records Management System
- Strong Organization
- Time Management
- Customer Service
Timeline
Dispatcher
Winona County Sheriff's Office
09.2013 - Current
Customer Service Representative
Wincraft
07.2012 - 09.2013
Detention Deputy
Olmsted County Sheriff's Office
07.2007 - 07.2012
Bachelor of Science - Criminal Justice- Corrections Minor-Psychology
Winona State University
Associate of Arts - Professional Studies
Rochester Community And Technical College
High School Diploma -
Winona Senior High School
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