Amanda Kalk
Blossvale,NY
Summary
Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Owner
BNY
01.2023 - Current
- Achieved 92% reduction of manual data input for client outreach by streamlining processes and increasing automation in 6 months of initial implementation
- Researched, developed, and implemented year-end process that generates $4.5M in revenue billing.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Owned and prioritized product backlog.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Analyzed customer feedback to identify areas for improvement.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
Senior Business Analyst
BNY
11.2016 - 01.2023
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Spearheaded change management efforts during major system implementations, minimizing disruptions to daily operations while maximizing employee buy-in for new processes.
- Ensured adherence to regulatory requirements by staying abreast of industry standards and best practices.
Tax Analyst
BNY
08.2013 - 11.2016
- Managed relationships with external auditors, providing timely responses to requests for information and resolving any discrepancies.
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
- Facilitated communication between cross-functional teams, helping to ensure that all departments understood their role in maintaining tax compliance.
- Prepared all federal and state income tax paperwork for extensions and returns.
- Collaborated with colleagues to research complex tax issues, ensuring accurate interpretation of regulations and laws.
- Researched tax issues and stayed current on all federal and state tax laws.
Education
Bachelor of Finance -
SUNYIT
Utica, NYSkills
- Critical Thinking
- Decision Making
- Brainstorming
- Production Design
- UAT Testing
- Agility
- KYC
- Time Management
- Delegation
- JIRA
Certification
PSPO1
Timeline
Product Owner
BNY
01.2023 - Current
Senior Business Analyst
BNY
11.2016 - 01.2023
Tax Analyst
BNY
08.2013 - 11.2016
Bachelor of Finance -
SUNYIT