Elizabeth Miller
Lewisville,NC
Summary
Seasoned Product Owner with a proven track record at Boeing Digital Solutions, Inc., adept in stakeholder relationship management and technical writing. Excelled in transforming complex requirements into user-centric solutions, enhancing team agility, and driving projects to completion with a 90-day delivery cycle. Expertise in Agile frameworks and critical thinking, achieving significant business wins and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Product Owner
Boeing Digital Solutions, Inc.
01.2018 - Current
- Balance the demands of the customers and business with the talent and resources of development, test, user experience design, and technical documentation to develop functionality that directly responds to our customers' needs and requests
- Understand team members’ skills and goals and then assign tasks to keep them interested without overwhelming them, while coordinating with the development lead, test lead, and business owner to fulfill the business objectives
- Draft plans in advance based on resources, features, and business objectives, so the team spends minimum time planning and maximum time developing and testing code
- Make decisions concerning functionality for three data delivery products and take accountability for those decisions
Systems Analyst
Boeing Digital Solutions, Inc.
01.2018 - Current
- Captured requirements and content profiles for the Mobile Toolbox Library application that allows mechanics with Alaska Airlines to use iPad minis to access and modify airplane maintenance manuals
- Established business requirements to support deployment to China, disaster recovery, high availability, and a localized version of the application
- Supported effort to lead FedEx in becoming the first airline to go paperless in the cockpit by using our application to deliver data onto the mobile devices that consume it
- Review software designs, user interface designs, and test cases for technical accuracy, compliance with requirements, completeness with respect to the overall system, and usability from the perspective of the user
Senior Technical Editor and Writer
Raytheon
09.2003 - 01.2006
- Wrote console manuals to support development of the Mission Control System, a national imagery satellite system, while achieving 100% customer acceptance during testing with Boeing
- Supported corporate business development by editing proposals, trade studies, and white papers for Project P, LOOP, ATOM, GOES-R, and TMOS, yielding three wins
- Edited technical documentation such as user’s guides, design documents, and test plans for content, accuracy, consistency, and corporate style on the National Polar-orbiting Operational Environmental Satellite System (NPOESS) program
- Created operating instructions for Property Management that decreased errors in tracking and moving property and sustained compliance with federal contracts
Senior Technical Writer and Lead Process Analyst
Qwest Communications Inc.
06.1998 - 03.2002
- Created online coaching tool that defines Extreme Programming (XP) practices, provides tips, displays risks, and promotes alternative practices to enable waterfall projects to convert to agile methodologies
- Trained approximately 1,400 employees in agile to enable 90-day delivery cycles and improve relations among diverse business units and IT
- Documented and designed software development processes for Capability Maturity Model (CMM) Level 2 compliance
- Edited proposals for Frontier, AXtel, Global One, and US West resulting in two awards
Education
Master of Science - Technical Communications
University of Colorado At Denver
Denver, COBachelor of Arts - English and Spanish; Honors Program
Salisbury University
Salisbury, MDSkills
- Release planning
- Stakeholder relationship management
- Key relationship development
- Adaptability
- Critical thinking
- Problem-solving aptitude
- Technical expertise
- Story planning
- Agile frameworks
- Team leadership
- Requirements and systems analysis
- Technical editing and writing
- Atlassian Jira Align, JIRA, and JAMA
- Atlassian Confluence
Timeline
Product Owner
Boeing Digital Solutions, Inc.
01.2018 - Current
Systems Analyst
Boeing Digital Solutions, Inc.
01.2018 - Current
Senior Technical Editor and Writer
Raytheon
09.2003 - 01.2006
Senior Technical Writer and Lead Process Analyst
Qwest Communications Inc.
06.1998 - 03.2002
Master of Science - Technical Communications
University of Colorado At Denver
Bachelor of Arts - English and Spanish; Honors Program
Salisbury University
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