Collaborative leader with dedication to partnering with colleagues to promote an engaged, successful partner network. Documented strengths in building and maintaining relationships with diverse range of stakeholders within a partner ecosystem. Thrives in dynamic, fast-paced, and constantly evolving environments.
Overview
14
14
years of professional experience
Work History
Channel Account Manager
Auvik Networks, Inc.
Waterloo, ON (Remote)
02.2023 - Current
Increased channel sales by developing and maintaining strong relationships with key partners.
Implemented effective strategies for partner recruitment, onboarding, and management to boost overall channel performance.
Improved partner satisfaction by providing ongoing support, training, and resources for successful collaboration.
Collaborated closely with internal teams such as sales, marketing, product development, and customer success to ensure alignment on strategies and initiatives related to channel partners.
Provided accurate forecasting of pipeline opportunities through diligent tracking of partner activities in CRM systems.
Negotiated contracts with potential partners while maintaining company profitability goals and ensuring mutually beneficial agreements were reached.
Maintained a high level of industry expertise by participating in ongoing professional development opportunities, staying informed on market trends, competitor activities, and customer needs.
Cultivated and developed strategic partnerships to build assigned territory.
Sr. Channel Account Manager
Paessler, Inc
Nuremberg, Germany (Remote)
01.2015 - 02.2023
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Collaborated with marketing teams to create targeted campaigns for partner engagement and growth.
Managed contract negotiations with channel partners, ensuring mutually beneficial terms and conditions.
Delivered comprehensive product training to channel partner sales teams, increasing their knowledge and effectiveness in selling solutions.
Organized quarterly business reviews with top-performing partners, recognizing achievements and discussing strategies for continued growth.
Analyzed competitor offerings within the channel space, making recommendations on pricing adjustments or promotional offers as needed to remain competitive.
Worked closely with cross-functional teams such as product management and engineering to address any technical concerns raised by channel partners.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Fostered lasting relationships with partners through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Account Manager
CDW
Chicago, IL
08.2010 - 02.2015
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Developed customized account plans for clients to help them achieve their business goals.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Negotiated contract terms with clients, securing favorable agreements for both parties.
Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Educated clients on new products or services to increase customer engagement with brand.
Education
Bachelor of Science - Animal Sciences
University of Illinois Champaign-Urbana
Urbana, IL
Skills
Relationship Building
Adaptability
Conflict Resolution
Strategic Planning
Team Leadership
Project Management
Contract Negotiation
Collaboration and relationships
Motivation and Enthusiasm
Empathy and Compassion
Partner recruitment
Hobbies and Volunteering
Water Quality Lab Technician Volunteer Shedd Aquarium
Active in physical activities such as rock climbing/bouldering, pilates, aerial sports, and dance.
Passionate for creating (painting/3d printing/design/writing).