Veterans service representative skilled in adjudicating disability claims and coordinating comprehensive care for veterans. Successfully communicated complex decisions while ensuring adherence to regulations, reflecting a strong commitment to improving veteran support and outcomes.
Overview
23
23
years of professional experience
Work History
Bereavement
Personal Leave
Ammon
10.2020 - 04.2026
Traveled extensively and established a wildlife photography website, enhancing skills in adaptability and creative expression.
Full time care giver
Personal Leave
Williamsburg
05.2020 - 10.2020
Managed daily care, ensuring adherence to medication schedules and timely medical appointments for family member's health.
Coordinated care with medical professionals, optimizing nursing schedule to enhance continuity of care.
Rating Veterans Service Representative
Veterans Service Representative
White River Junction
10.2017 - 05.2020
Adjudicated disability claims and prepared rating decisions that are communicated to veterans, providing detailed explanations of the decisions and their rationale.
Clearly communicated rating decisions and supporting justifications to Veterans Service Representatives and veterans.
Facilitated award of disability compensation and benefits by assessing severity of each service-connected condition.
Evaluated links between veterans’ disabilities and military service per veteran affairs guidelines.
Used the Veterans affairs Schedule for Rating Disabilities to assess service-connected conditions and clearly documented rating decisions.
Reviewed military records, medical documentation to ensure accuracy and completeness for informed decision-making.
Ensured accuracy of Disability Benefits Questionnaire by checking for errors and missing data.
Completed training on veterans administration regulations and federal law updates to maintain compliance and enhance rating accuracy.
Veteran Service Representative
Veterans Service Representative
White River Junction
05.2014 - 10.2017
As a Veterans Service Representative, I assisted veterans in submitting disability claims, clarifying benefit entitlements and navigating qualification criteria.
Coordinated with military and civilian groups to gather evidence, verify documentation, submit exam requests, prepare award letters, and ensure clear communication of vital information to veterans and their representatives.
Utilized VA medical computerized patient record system to review medical records and order exams for disability ratings.
My attention to detail and commitment to professional growth ensured accuracy and compassion when addressing sensitive medical and service matters.
Collected and communicated relevant data amid complex regulations and medical concepts to support colleagues and veterans in understanding their benefits.
Held to a high standard of quality through careful review of claims that require planning and organizing work.
Student
Parent Of Child
Fort Knox
08.2008 - 05.2014
Briefed health care professionals on treatment strategies for soldiers with post-traumatic stress disorder at a 2010 Veterans Administration conference at Eastern Kentucky University.
Achieved a bachelor's degree in Organization leadership and learning from University of Louisville.
Engaged in daily educational activities and support for child development.
Coordinated schedules and routines to enhance learning experiences.
Facilitated communication between parents, teachers, and caregivers.
SGT (E-5), Active duty
United States Army
10.2003 - 08.2008
Functioned as a medical treatment noncommissioned officer managing several soldiers in a troop medical clinic that supported over 3,000 active-duty soldiers.
Triaged patients, checked vitals, gave vaccines, performed exams, and completed documentation.
Completed various lab exams, assisted with outpatient procedures and ordered diagnostic exams.
Created entries, transcribed, recorded, stored, and maintained information in medical records in various computer systems like Armed Forces Health Longitudinal Technology Application (AHLTA).
Compiled daily reports on patient load, procedures performed, and ancillary services to inform clinic operations.
Served as sick-call noncommissioned officer at detainee camp in Abu Gharib prison, Iraq, providing medical care under challenging conditions.
Dispensed medications and conducted medical examinations for 200 detainees.
Applied Army regulations to ensure compliance in medical settings.
Functioned as the unit prevention leader and Hazardous Communications Coordinator while conducting training as a Combat Life Saver instructor.
Developed health reassessment reports for supervisors, tracking patient care to ensure compliance with medical standards.
Education
Certification Training - Medical Billing and Coding
College of Eastern Idaho
Idaho Falls, ID
04-2026
Bachelor of Science - Organizational Leadership & Learning
University of Louisville
Louisville, KY
12-2010
Associate of Arts - General Studies
University of Alaska Anchorage
Anchorage, AK
05-2000
Skills
Medical billing processing
Data analysis
Team leadership
Effective communication
Patient care
Problem solving
Attention to detail
Healthcare procedures
Disability claims process
Timeline
Bereavement
Personal Leave
10.2020 - 04.2026
Full time care giver
Personal Leave
05.2020 - 10.2020
Rating Veterans Service Representative
Veterans Service Representative
10.2017 - 05.2020
Veteran Service Representative
Veterans Service Representative
05.2014 - 10.2017
Student
Parent Of Child
08.2008 - 05.2014
SGT (E-5), Active duty
United States Army
10.2003 - 08.2008
Certification Training - Medical Billing and Coding
College of Eastern Idaho
Bachelor of Science - Organizational Leadership & Learning
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Billing Specialist/Patient Access Representative at MercyOne Occupational HealthBilling Specialist/Patient Access Representative at MercyOne Occupational Health