Allyssa Nourse
Fairbank,IA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Billing Specialist/Patient Access Representative
MercyOne Occupational Health
Cedar Falls, IA
10.2023 - Current
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Resolved discrepancies between customers' remittances and invoices received.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Maintained accurate records of collections, adjustments and denials in the system.
- Reconciled daily cash receipts with total deposits on bank statement.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Generated periodic reports summarizing account balances and collection activities.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Investigated and resolved issues to maintain billing accuracy.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Processed and sent invoices, adjustments and credit memos to customers.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Reviewed vendor documentation to comply with payment guidelines.
- Submitted claims to insurance companies.
- Answered customer questions to maintain high satisfaction levels.
- Managed all payments processing, invoicing and collections tasks.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Collected, posted and managed patient account payments.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Executed account updates and noted account information in company data systems.
- Performed insurance verification, pre-certification and pre-authorization.
- Checked claims coding for accuracy with ICD-10 standards.
- Processed invoice payments and recorded information in account database.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Maintained accounting ledgers by verifying and posting account transactions.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
- Reviewed engine assigned codes and modifiers to update and verify accuracy.
- Reconciled financial accounts using SYSTOC software.
- Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
- Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted with preparing daily cash reports for accounting department.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Provided assistance to internal departments when needed.
- Answered phones promptly in a professional manner.
- Facilitated communication between patients, staff members, and third party payers.
- Followed up on unpaid claims in a timely manner.
- Reviewed account receivables for accuracy prior to sending out statements.
- Managed incoming faxes related to patient registration processes.
- Actively participated in team meetings and training sessions.
- Collaborated with other departments to ensure quality customer service was delivered.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Assembled registration paperwork and placed identification bands on patient.
- Explained various admission forms and policies, acquiring signatures for consent.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Optimized provider time and treatment room utilization with appropriate appointment scheduling.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Explained policies, procedures and services to patients.
- Collaborated with clinical and administrative staff to meet patient needs.
- Obtained informed consent and payment documentation from patients and filed in system.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Screened patients for eligibility for state, local and federal assistance programs.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Stayed current on community-based resources and services useful to patients.
Finisher
East Penn Manufacturing Co
Oelwein, IA
07.2018 - 06.2023
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Monitored production line, watching for pile-ups or jams.
- Used hand trucks and forklifts to unload, load and transport items.
- Met or exceeded target for on-time customer shipments.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Produced quality products by palletizing, packaging and assembling finished items.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Used daily system logs to document production information, discussing issues with management.
- Maintained accurate records of production activities.
- Ensured compliance with environmental regulations when disposing of hazardous waste materials from finishing processes.
- Followed safety protocols when working with hazardous chemicals used in the finishing process.
- Selected appropriate materials based on customer specifications and budget constraints.
Assistant Store Manager
Casey's general store
Fairbank, IA
06.2015 - 07.2018
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Coordinated with vendors to secure product availability at competitive prices.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Universal Worker
Parkview Assisted Living
Fairbank, IA
01.2008 - 06.2015
- Assisted with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided companionship to residents in a nursing home setting.
- Transported residents to doctor's appointments and other outings as needed.
- Administered medications according to physician orders and established guidelines.
- Monitored vital signs including blood pressure, pulse rate and respiration.
- Greeted visitors, answered phones and provided general information about the facility.
- Maintained accurate records of resident care plans and progress notes.
- Carried out individualized service plans for each resident based on their needs.
- Observed changes in resident behavior or physical condition and reported these to supervisor immediately.
- Prepared meals for residents according to dietary requirements; served food trays at meal times.
- Performed housekeeping duties such as laundry, cleaning rooms and mopping floors.
- Facilitated recreational activities such as bingo, arts and crafts, music therapy.
- Provided emotional support to families during difficult times.
- Assisted with range of motion exercises designed to improve mobility or reduce pain levels.
- Supervised medication administration for accuracy in dosage amounts given.
- Responded promptly to emergency situations such as falls or medical emergencies.
- Ensured that all equipment was maintained properly through regular inspections.
Education
Certification of Medical Coding And Billing - Medical Billing And Coding
CareerStep
Utah06.2023
Skills
- Safety Regulations Compliance
- Lean Manufacturing Processes
- Production Processes Analysis
- Finishing Chemicals and Materials
- Quality Control
- Equipment Troubleshooting
- Teamwork and Coordination
- Material Handling
- Line Work
- Good Communication
- Production Line Work
- Production Documentation
- Mathematics and Calculations
- Punctual and Reliable
- Flexible Schedule
- Strong Work Ethic
- Positive Attitude
- Defects Identification
- Attention to Detail
- Following Instructions
- Safety Standards Compliance
- Computer Skills
- Teamwork and Communication
- Health and Safety Regulations
- Incident Reporting
- OSHA Guidelines
- Documentation Ability
- Inventory and Stocking
- Worksite Safety
- Assembly Procedures
- Patient Data Identification
- Documentation Oversight
- Medical Terminology
- Data Entry
- Data Verification
- Certified Professional Coder
- Patient Data Coding
- Medical Billing Processing
- Word Processing Software
- Patient Medical Records Maintenance
- Appointment Scheduling
- Medical History Recording
- Information Analysis
- Information Sourcing
- Treatment Documentation
- Clerical Functions
- Demographics Information
- Insurance Billing
- Patient Admission
- Medical Histories and Vital Statistics
- Doctor Communication
- Verbal and Written Communication
- Protected Health Information
- EMR Systems
- Records Review
- Customer Service
- ICD-10 Coding
- Paperwork Processing
- Billing Procedures
- Patient Rights
- HIPAA Compliance
- Invoice Processing
- Payment posting
- Claims Processing
- Coding proficiency
- Collections
- Invoicing proficiency
- Customer Engagement
- Insurance Verification
- Billing dispute resolution
- Medical billing and collections
- Mail Sorting
- Invoice Generation
- Account updating
- Customer Account Management
- Discrepancy Resolution
- Bookkeeping
- General accounting
- Bank Statement Reconciliation
- Correspondence Preparation
- Payment Processing
- Word Processing
- Payment Transactions
- Interpersonal Communication
- Statement Distribution
- Organizational Skills
- Petty cash disbursement
- Problem-Solving
- Reconciling charges
- Invoice Documentation Management
- Customer Relations
- Discrepancy Reconciliation
- Database updates
- Statement preparation
- Billing and Invoicing
- Billing Document Creation
Certification
- Certified Professional Coder (CPC)
Timeline
Billing Specialist/Patient Access Representative
MercyOne Occupational Health
10.2023 - Current
Finisher
East Penn Manufacturing Co
07.2018 - 06.2023
Assistant Store Manager
Casey's general store
06.2015 - 07.2018
Universal Worker
Parkview Assisted Living
01.2008 - 06.2015
Certification of Medical Coding And Billing - Medical Billing And Coding
CareerStep
- Certified Professional Coder (CPC)
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