AMANDA KAYS
Louisville,KY
Summary
Operations professional with strong track record in optimizing processes and enhancing efficiency. Known for effective communication, problem-solving, and adaptability in dynamic environments. Skilled in data analysis, finance, workflow management, and fostering team collaboration to drive successful outcomes. Dependable and responsive to changing operational needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager
State Farm Mutual Insurance Company
04.2017 - Current
- Cultivated strong partnerships with key accounts, driving satisfaction and securing repeat business opportunities.
- Designed tailored insurance strategies for diverse clients, ensuring personalized coverage meets individual requirements.
- Analyzed customer risk profiles to propose tailored coverage solutions, enhancing client satisfaction and protection.
- Guided clients through the crucial aspects of insurance coverage, enhancing their risk management awareness.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
- Trained and supported over 7 new Account Managers, fostering a culture of collaboration and success.
- Engaged in diverse continuing education courses to master evolving industry trends and regulatory shifts.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Documented 1,000+ customer interactions in the CRM, enhancing data reliability and retrieval efficiency.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Championed adherence to industry regulations while interacting with clients, safeguarding corporate integrity.
- Rescued customer relationships through personalized solutions, addressing concerns and exceeding expectations.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Account Manager
Reeves Insurance Agency
11.2016 - 04.2017
- Resolved customer inquiries by delivering precise product information, enhancing overall customer satisfaction.
- Cultivated strong customer relationships by resolving inquiries, enhancing overall service reputation.
- Guided clients in crafting personalized financial plans, simplifying complex insurance policy choices for clarity.
- Processed applications and paperwork related to policy issuance or renewal.
Customer Service Representative
GEICO
07.2015 - 10.2016
- Resolved customer inquiries by delivering precise information on product features and service options.
- Informed clients about insurance necessities, increasing their coverage retention rates.
- Elevated service standards by resolving complaints, turning issues into opportunities for delighted customers.
Education
Bachelor of Science - Mathematics/Actuarial Science/Finance
University of Louisville
Louisville, KY05-2024
Associate of Science - Social Sciences
Tidewater Community College
Skills
- Analyzing Billing Systems
- Team Training
- Critical Thinking
- Problem-solving
- Attention to Detail
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Account servicing
- Cross-functional collaboration
- Business development and planning
Certification
- Property and Casualty Insurance License
- Life and Health Insurance License
Certifications/Licenses
Microsoft Excel certified.
Property and Causality Insurance License
Life and Health Insurance License
Timeline
Account Manager
State Farm Mutual Insurance Company
04.2017 - Current
Account Manager
Reeves Insurance Agency
11.2016 - 04.2017
Customer Service Representative
GEICO
07.2015 - 10.2016
Associate of Science - Social Sciences
Tidewater Community College
Bachelor of Science - Mathematics/Actuarial Science/Finance
University of Louisville
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