Amanda Kelso
San Diego
Summary
Versatile and empathetic leader with a proven track record in emergency situations management and team collaboration. Excelled in creating safe environments at Santee School District and beyond, enhancing safety procedures and resolving conflicts with patience. Skilled in public speaking and cultural awareness, adept at fostering inclusive spaces and ensuring guest and staff safety.
Overview
32
32
years of professional experience
Work History
Teacher
Santee School District
Santee, CA
08.2011 - 12.2023
Created a safe learning space for a diverse population
Implemented safety drills monthly: fire, earthquake, active shooter
Served on campus crisis response team
Front Office Manager
Holiday Inn DFW Airport
Irving, TX
10.1996 - 04.2000
Resolved guest complaints with empathy while following company policy
Worked with a diverse team and clientele
Oversaw safety of guests and staff during fire alarms, weather emergencies, and property disruptions
Burger King Manager
Burger King
Sulphur Springs, TX
09.1991 - 03.1994
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
Improved safety procedures to create safe working conditions for workers
Developed and maintained relationships with patrons
Education
Master of Arts - Education
National University
La Jolla, CA07-2017
Master of Science - Elementary Education
Eastern Michigan University
Ypsilanti, MI05-2011
Skills
- Team collaboration
- Safety procedures
- Public speaking
- Cultural awareness
- Emergency situations management
- Emergency response coordination
- Conflict resolution
- Empathy and patience
- Adaptability and flexibility
- Attention to detail
- First aid
Timeline
Teacher
Santee School District
08.2011 - 12.2023
Front Office Manager
Holiday Inn DFW Airport
10.1996 - 04.2000
Burger King Manager
Burger King
09.1991 - 03.1994
Master of Arts - Education
National University
Master of Science - Elementary Education
Eastern Michigan University
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