Amanda Kenfield
Taylor
Summary
Experienced healthcare professional skilled in patient care and retail management. Specializes in patient documentation and effective communication to enhance service delivery. Proficient in call center operations and team collaboration, driving operational efficiency and customer satisfaction while ensuring confidentiality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient care associate
Lyp health management
Ohio
11.2023 - 01.2026
- Managed patient flow by answering phones, scheduling appointments, and greeting visitors to enhance overall patient experience.
- Coordinated incoming patient calls and arranged appointments, ensuring timely communication of messages to nurses for effective follow-up.
- Managed 50-80 calls daily based on call volume while ensuring accurate documentation and workflow
- Responded promptly to patient calls and requests for assistance.
- Relayed patient messages to physicians regarding concerns, condition updates, or refill requests to support patient care and treatment continuity.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Store Manager
Speedway LLC
01.2015 - 10.2023
- Coordinated scheduling for 8 to 10 employees, achieving timely payroll processing.
Compiled daily sales reports to analyze revenue trends and operational efficiency.
Facilitated customer service interactions, addressing inquiries and resolving issues.
Administered inventory management for customized food orders and stock items.
Leveraged Workday program to enhance recruitment efforts through interviewing and hiring.
Conducted interviews, selecting qualified candidates to fulfill staffing requirements. - Implemented strategies to boost store sales and improve service quality.
- Conducted training sessions to improve staff customer service skills.
- Performed routine audits to ensure store cleanliness and safety compliance.
- Worked with corporate teams to enhance merchandising strategies and store layouts.
Sales Associate
Kmart
Rochester Hills
02.2012 - 12.2014
- Ensured timely stocking of merchandise to meet customer demand.
Delivered exceptional service while selling high-end jewelry.
Maintained aesthetic appeal of displays to attract customers.
Assisted in inventory management for efficient stock replenishment. - Managed layaway entries and ongoing payments, facilitating customer completion of layaways.
- Coordinated customer interactions during returns, provided phone support, and handled cashier responsibilities.
Education
High school diploma -
Lakeview High School
Saint Clair Shores, MI06-2009
Some College (No Degree) - Medical Billing And Coding
DeVry University
04-2026
Skills
- Patient documentation
- Patient confidentiality
- Customer service
- Cash handling and payroll
- Time management
- Computer proficiency
- Patient support
- Call center operations
- Basic math skills
- Effective communication
- Team collaboration
- Profit and loss analysis
- Store management
Certification
- ServSafe
- Driver's License
Timeline
Patient care associate
Lyp health management
11.2023 - 01.2026
Store Manager
Speedway LLC
01.2015 - 10.2023
Sales Associate
Kmart
02.2012 - 12.2014
High school diploma -
Lakeview High School
Some College (No Degree) - Medical Billing And Coding
DeVry University