Amanda Kidwell
Yucaipa,CA
Summary
Detail-oriented pet grooming professional with extensive experience in animal behavior assessment and customer communication. Proven ability to manage schedules, recommend grooming products, and educate pet owners, ensuring high standards of care and satisfaction.
Overview
17
17
years of professional experience
Work History
Pet Groomer
Petsmart
Banning, California
2009.08 - Current
- Groomed pets using professional techniques and tools for optimal results.
- Bathed, dried, and brushed various breeds to maintain cleanliness and appearance.
- Monitored pet behavior during grooming sessions to ensure comfort and safety.
- Communicated with pet owners to understand grooming preferences and needs.
- Recommended suitable grooming products for pet owners based on individual needs.
- Educated customers on proper home care techniques such as brushing, bathing and nail trimming between visits.
- Ensured safety of all animals while they were in the salon environment by keeping them secure at all times.
- Demonstrated excellent customer service skills when dealing with difficult or irate customers.
- Performed detailed inspections of pets' skin and coat condition during each grooming session.
- Communicated effectively with customers about their pet's behavior during the grooming process.
- Confidently handled large dogs that may have been aggressive or uncooperative during the grooming process.
- Made appointments and arranged schedule for myself and other groomers.
- Managed inventory levels of supplies necessary for successful operation of the business.
- Cleaned and sanitized all grooming equipment after each use.
- Provided advice on diet, nutrition and overall health care for clients' pets.
- Maintained accurate records of all services rendered to clients' pets.
- Adhered to local laws regarding animal control regulations such as rabies vaccinations.
- Conducted assessments of animals' health and condition for injury and illness.
Education
San Gorgonio High School
San Bernardino, CASkills
- Pet grooming techniques
- Animal behavior assessment
- Grooming equipment maintenance
- Health care recommendations
- Safety protocol adherence
- Cleanliness and sanitation
- Gentle restraint methods
- Customer relationship management
- Appointment scheduling
- Appointment setting
- Time management
- Attention to detail
- Customer service excellence
- Communication skills
- Problem solving
- Problem-solving
- Team collaboration
- Patience with animals
- Patience and empathy
- Active listening
- Marketing and promotion
Timeline
Pet Groomer
Petsmart
2009.08 - Current
San Gorgonio High School