Susan Boone
Marianna,Fl
Summary
Dynamic pet grooming professional with extensive experience at PetSmart Charities, recognized for enhancing customer satisfaction through exceptional service and expert grooming techniques. Proven ability to build strong client relationships and implement effective appointment scheduling, resulting in increased repeat business. Committed to maintaining high cleanliness standards and fostering a positive environment for pets and owners alike.
Professional retail worker with proven ability to deliver exceptional customer service and maintain organized, efficient store operations. Skilled in inventory management, sales, and merchandising, with strong emphasis on teamwork and achieving results. Reliable and adaptable, adept at navigating changing needs and ensuring smooth daily functions. Strong communication and problem-solving skills contribute to positive shopping experience for customers.
Overview
2026
2026
years of professional experience
Work History
Pet Groomer
PetSmart Charities
- Assisted customers in selecting appropriate grooming packages tailored to pet needs.
- Developed efficient grooming schedules to optimize workflow and reduce wait times for clients.
- Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
- Detected early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Collaborated with fellow groomers to share knowledge, tips, and best practices within the industry.
- Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Advised clients on post-grooming care instructions to maintain optimal results.
- Upheld strict sanitation standards by thoroughly cleaning tools, equipment, surfaces after each use.
- Assisted pet owners in selecting appropriate grooming products for their pets'' needs, including shampoos, conditioners, and brushes.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Provided grooming services for various breeds, ensuring comfort and safety during procedures.
- Maintained cleanliness of grooming area and tools, adhering to hygiene standards.
- Communicated effectively with pet owners regarding care instructions and grooming outcomes.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Manager
PetSmart Charities
- Collaborated with team members to achieve daily sales targets and improve service quality.
- Adapted quickly to new promotions and product launches, providing relevant information to customers.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Trained new associates on store policies, procedures, and customer engagement strategies.
- Analyzed sales trends to identify opportunities for improved merchandising and promotions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided high-quality grooming services for various pet breeds, enhancing client satisfaction.
- Maintained cleanliness and organization of grooming tools and workstations to ensure safety standards.
- Assisted in educating pet owners on proper grooming techniques and pet care practices.
- Collaborated with veterinary staff to address special needs or health concerns of pets during grooming sessions.
- Executed breed-specific styles and techniques to meet individual customer requests effectively.
- Developed positive relationships with clients through excellent customer service and communication skills.
- Trained junior groomers on best practices and grooming equipment usage, promoting team efficiency.
- Implemented process improvements that streamlined grooming operations, reducing wait times for clients.
- Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
- Enhanced pet appearance through skilled fur styling and expert scissor techniques.
- Stayed current on industry trends and techniques through continuing education courses, workshops, and trade shows.
- Boosted repeat business by building strong relationships with clients and their pets through friendly interactions.
- Promoted a positive image for the company by representing the business at community events and pet expos.
- Educated visitors and staff on proper animal care and handling.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Owner
Precious Paws Dog Grooming Llc
Copemish, MI
04.2017 - 02.2026
- Managed daily operations to ensure high-quality grooming services.
- Established safety protocols to maintain a clean and safe grooming environment.
- Analyzed customer feedback to improve service offerings and address concerns.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Interacted well with customers to build connections and nurture relationships.
- Provided grooming services for various breeds, ensuring comfort and safety during procedures.
- Maintained cleanliness of grooming area and tools, adhering to hygiene standards.
- Communicated effectively with pet owners regarding care instructions and grooming outcomes.
- Monitored pet behavior during sessions, implementing calming techniques as necessary.
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
- Educated clients on proper at-home grooming practices to maintain their pets'' overall health between appointments.
Education
High School Diploma -
Glebard West
Glen Ellyn, ILSkills
Patience with animals
Grooming best practices
Cleanliness and sanitation
Animal handling expertise
Flea and tick treatments
Pet grooming techniques
Nail trimming proficiency
Appointment scheduling
Canine and feline anatomy
De-matting techniques
Gentle restraint methods
Continuing education
Safe drying techniques
Proper bathing procedures
Anal gland expression
Teeth brushing techniques
Tick removal
Animal behavior
Pet first aid
Haircut styling techniques
Marketing and promotion
Sanitation procedures
Paw pad care
Basic accounting
Animal grooming
Animal care
Problem-solving
Customer service
Relationship building
Dependable and responsible
Teamwork and collaboration
Work prioritization
Pet owner advisory
Inventory management
Materials ordering
Information collection and recording
Animal observations
Critical thinking
Teamwork
Time management
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Record keeping
Additional Information
Before becoming a pet groomer I worked in numerous retail store similar to Walmart, Kmart. I also worked in a grocery store bakery for 5 years.
Timeline
Owner
Precious Paws Dog Grooming Llc
04.2017 - 02.2026
Pet Groomer
PetSmart Charities
Manager
PetSmart Charities
High School Diploma -
Glebard West