Amanda Kimball
Fayetteville,AR
Summary
Results driven administrative professional with 20+ years of experience providing executive-level and multidisciplinary support across federal healthcare, corrections, and law enforcement environments. Demonstrated expertise collecting, analyzing, and reporting statistical data; evaluating and advising on management and human resources issues; and ensuring compliance with regulations and standards. Proficient in managing complex operations, analyzing workflows, developing policies and SOPs, supporting quality/safety initiatives, and coordinating efforts between departments, community clinics, and external partners. Strong skills in data reporting, compliance, executive communication, cross-service coordination, and process improvement. Advanced user of VA systems, Adobe and Microsoft Office Suite. Committed to advancing mission-driven public service through quality, safety, and value initiatives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Executive Secretary
U.S. Department of Veterans Affairs
Fayetteville, AR
02.2023 - Current
- Providing direct administrative support to executive management under the Chief of Staff, Associate Director and Assistant Director including scheduling, correspondence, policy management, and timekeeping for staff associated with VA Medical Center and associated clinics.
- Managing critical Action Items, Congressional correspondence, and ensuring timely responses and coordination between departments.
- Overseeing logistics for meetings and events, including room coordination, agenda creation, and minutes documentation, supporting operations across seven community-based outpatient clinics (CBOCs).
- Assisting with compliance tracking, analytics for program oversight, and regulatory readiness across several services.
- Supporting quality management and strategic planning with data collection, operational analysis, and project execution for process improvement locally and VISN wide.
- Supporting the Chief of Staff, PENTAD team, Associate Directors, and Patient Service leadership with comprehensive administrative coordination across medical center and seven CBOCs.
- Preparing and presenting raw data using optimal style, charts, graphs, tables, and reports to local management, as well as VISN leadership for strategic decision-making.
- Reviewing, revising, and routing policies, charters and SOPs.
- Supporting the recruitment process, reviewing resumes, scheduling interviews, and preparing onboarding materials.
- Serving as recording secretary for committees impacting facility-wide operations; independently scheduling meetings, preparing agendas, and tracking completion of follow-up actions.
- Routing and managing Congressional correspondence, maintain tracking logs/files, and processing incoming/outgoing memoranda.
- Completed all duties, trainings and responsibilities with a >95% on time rate.
- Collaborating with IT, Public Affairs, and other service lines for internal/external QSV meetings, both virtual and in-person, including logistics for 200+ attendees.
Realtor
Self-Employed
Farmington, AR
04.2016 - Current
- Facilitating high-value property transactions and managing legal documentation for buyers and sellers.
- Providing expert client service with a strong focus on compliance, accuracy, and clear communication.
- Coordinating across multiple parties/agencies to ensure timely project and transaction completion.
- Completed 100+ contracts and several transactions.
Program Support Assistant
U.S. Department of Veterans Affairs
Fayetteville, AR
07.2022 - 02.2023
- Conducted data collection/analysis for Whole Health program and other strategic initiatives; maintained vendor relationships and compliance documentation.
- Supported project planning, long-range team scheduling, and helped implement regulatory and safety frameworks.
- Managed 12 staff's timekeeping, calendar scheduling, and internal/external event coordination for multiple VA services.
- Collect, review, and analyze statistical workload and program data for reporting and to identify trends and inform operational planning.
- Assist program managers in integrating goals and priorities; recommend solutions for identified problem areas in program operations.
- Participate in program development, implementation, and budget planning; monitor spending proposals and help ensure organizational compliance.
Advanced Medical Support Assistant
U.S. Department of Veterans Affairs
Fayetteville, AR
11.2021 - 07.2022
- Managed reception for multi-disciplinary clinical teams; prioritized administrative tasks to support timely patient care and service delivery.
- Scheduled, rescheduled, and tracked patient appointments across outpatient and specialty services, collecting and correcting data in patient charts optimize scheduling and reduce wait times.
- Assisted with new employee onboarding, job fairs, and co-worker training 15-20 new hires; fielded questions and support for clinical and administrative staff.
Lieutenant
Arkansas Department of Community Corrections
Fayetteville, AR
06.2010 - 02.2014
- Supervised daily correctional facility operations, including staff management, performance evaluations, and conflict resolution.
- Led emergency management, ensured compliance with policies, and oversaw implementation of operational procedures.
- Served as primary point of contact for resource allocation and policy updates.
- Managed staffing and job assignments for 20-30 employees daily; conducted performance evaluations; led training and mentoring for junior staff; handled disciplinary actions and HR processes.
- Maintained compliance with organizational charts, personnel ceilings, and funding requirements.
- Facilitated multidisciplinary collaboration and resolved operational issues in coordination with leadership.
Administrative Assistant
Washington County Sheriff's Office
Fayetteville, AR
01.2000 - 01.2010
- Provided comprehensive administrative support for law enforcement command staff of 10+ leaders including document management, billing, compliance checks, and extensive community engagement.
- Coordinated logistics for a multi-million dollar facility expansion, working with civic and external partners.
- Supported staff scheduling, onboarding, and project management for departmental growth and change initiatives.
- Oversaw daily operations and calendar management for command staff; prepared, distributed, and managed confidential documents and reports.
- Analyzed audit findings and operational procedures, worked with software developers and management to design and implement process improvements for greater efficiency and regulatory compliance.
- Coordinated training activities and maintained personnel records, timekeeping, payroll, and administrative audits.
Education
High School Diploma - Business Education
Lincoln High School
Lincoln, AR05-1999
Skills
- Organizational Workflow & Data Analysis
- Strategic Resource & Action Planning
- Cross-Service & Cross-Agency Coordination
- Policy and SOP Development/Execution
- Quality, Safety & Regulatory Compliance
- Meeting Management & Executive Communication
- Task Force & Initiative Leadership
- Data Collection & Statistical Analysis
- Process Improvement & Policy Development
- Project Management & Strategic Planning
- Human Resources & Staffing Support
- Committee Support & Recordkeeping
- Cross-functional Teamwork & Communication
Additional Information
Recognized for exceptional leadership, collaboration, and program support.
Actively involved in innovation circles, VA Voices, staff retreats, and Whole Health initiatives.
Certification
- VA Supervisory Training (VASP)
- EVAL Leadership Program (VA)
- Customer Service Initiative Volunteer (CSI)
- VA Voices Circle Leader
- Multiple TMS Training Modules: Compliance, Quality, Safety
- VA Platforms: CPRS, VATAS, LEAF, VistA, CTM, REFDOC, HSRM, PPMS
- Microsoft Office Suite: Outlook, Word, Excel, PowerPoint, Publisher, Teams
- Project & Tracking: Maximo, GUI, CRM, EPIC (Mercy, Baptist, UAMS)
- Scheduling/Telehealth: veText, ACD, Right Fax, Soft Phones
Languages
English
Full Professional
Federal Status
[Insert if current Fed; e.g., Current GS-xx, Step x, eligible for promotion]
Timeline
Executive Secretary
U.S. Department of Veterans Affairs
02.2023 - Current
Program Support Assistant
U.S. Department of Veterans Affairs
07.2022 - 02.2023
Advanced Medical Support Assistant
U.S. Department of Veterans Affairs
11.2021 - 07.2022
Realtor
Self-Employed
04.2016 - Current
Lieutenant
Arkansas Department of Community Corrections
06.2010 - 02.2014
Administrative Assistant
Washington County Sheriff's Office
01.2000 - 01.2010
High School Diploma - Business Education
Lincoln High School