Amanda Kindig
Three Rivers
Summary
Efficient Branch Administrator known for productivity and ability to complete tasks swiftly. Possess strong skills in team leadership, operations management, and financial reporting. Excel in communication, problem-solving, and adaptability, ensuring smooth branch operations and excellent service delivery.
Overview
10
10
years of professional experience
Work History
Branch Administrator
First Sate Bank
Middlebury
03.2022 - Current
- Managed daily operations and administrative tasks for branch activities.
- Coordinated staff schedules and ensured adequate coverage for customer service.
- Processed customer transactions accurately and efficiently at the teller line.
- Trained new employees on branch procedures and customer interaction protocols.
- Utilized banking software to track transactions and generate reports for management.
- Facilitated communication between departments to enhance workflow efficiency.
- Generated daily sales reports for management review purposes.
- Ensured compliance with local laws pertaining to safety regulations within the workplace.
- Organized meetings and conference calls with internal and external stakeholders.
- Resolved customer complaints quickly and effectively while maintaining good customer relations at all times.
- Updated employee records such as vacation leave requests, overtime hours worked.
- Provided administrative support to the Branch Manager and other staff members.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Disciplined employees to encourage compliance with company policies and procedures.
- Designed sales and service strategies to improve revenue and retention.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Maintained branch records and compliance documents in accordance with regulations.
- Assisted customers with inquiries and resolved issues in a timely manner.
Insurance Agent
American Senior Benefits
Three Rivers
07.2021 - 02.2022
- Assisted clients in selecting appropriate insurance plans and coverage options.
- Educated seniors on benefits of various insurance products and services.
- Conducted thorough needs assessments to identify client insurance requirements.
- Provided exceptional customer service by addressing client inquiries and concerns.
- Maintained accurate client records using company-specific management software.
Branch Manager
Century Bank and Trust
Middlebury
08.2016 - 07.2021
- Managed daily operations of branch to enhance customer service experience.
- Oversaw staff training and development to improve team performance and productivity.
- Implemented compliance procedures to ensure adherence to banking regulations and policies.
- Coordinated customer outreach initiatives to foster strong client relationships.
- Supervised cash handling procedures to maintain security and accuracy in transactions.
- Facilitated communication between departments to streamline operational workflows.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Education
Some College (No Degree) - Business Administration And Management
South Western Mi College
Niles, MISkills
- Banking software
- Customer transaction processing
- Regulatory compliance
- Staff training
- Operational efficiency
- Customer relationship management
- Team leadership
- Problem solving
- Cash handling
- Performance evaluation
- Time management
- Conflict resolution
- Effective communication
- Relationship management
References
References available upon request.
Timeline
Branch Administrator
First Sate Bank
03.2022 - Current
Insurance Agent
American Senior Benefits
07.2021 - 02.2022
Branch Manager
Century Bank and Trust
08.2016 - 07.2021
Some College (No Degree) - Business Administration And Management
South Western Mi College