Jessica Hampton
Summary
Driven Branch Banker with expertise in customer relationship management, financial advising, and risk assessment. Skilled in communication, problem-solving, and adapting to client needs to enhance branch performance. Focused on applying these strengths for ongoing success in the banking sector.
Overview
9
9
years of professional experience
Work History
Branch Banker
PNC Bank
Milford
08.2023 - Current
- Guided clients in selecting appropriate banking products and services to meet their financial needs.
- Assisted customers with account inquiries and transaction processing.
- Conducted account opening procedures while ensuring client satisfaction.
- Performed financial reviews for customers, identifying and recommending products or services that enhanced their banking experience.
- Collaborated with team members to resolve customer issues promptly.
- Utilized banking software to manage transactions and customer information accurately.
- Reconciled discrepancies between daily branch transaction logs against actual cash amounts in vault.
- Trained new employees on customer service procedures and sales techniques to ensure consistent service quality.
Teller
PNC Bank
Milford
02.2020 - 08.2023
- Processed customer transactions, ensuring accuracy and efficiency to enhance customer satisfaction at PNC Bank.
- Assisted customers with account inquiries, delivering tailored product information to meet their needs.
- Maintained cash drawer and adhered to cash handling procedures, supporting financial integrity and security.
Lands end sales leader
Lands end
Cincinnati
05.2017 - 12.2019
- Led sales team to exceed targets through targeted coaching and training.
- Developed strategic sales plans aligned with company goals and market trends.
- Collaborated with marketing team to develop promotional campaigns that aligned with sales objectives.
- Built relationships with key clients to strengthen loyalty and retention efforts.
- Analyzed customer feedback to refine product offerings and improve satisfaction.
- Conducted market research to identify new opportunities for growth and expansion.
- Maintained accurate records of all transactions in accordance with company policies.
Education
Pride High
Cincinnati, OhioSkills
- Customer accounts
- Transaction processing
- Cash handling
- Teller support
- Loan origination
- Loan administration
- Client onboarding
- Financial product sales
- Cross-selling techniques
- Sales strategies
- Retail banking advice
- Banking software
- Regulatory compliance
- Financial reviews
- Financial product analysis
- Market analysis
- Budgeting assistance
- Financial literacy education
- Customer relationship management
- Team collaboration
- Attention to detail
- Problem solving
- Training and development
- Financial product analysis
- Banking document preparation
References
References available upon request.
Timeline
Branch Banker
PNC Bank
08.2023 - Current
Teller
PNC Bank
02.2020 - 08.2023
Lands end sales leader
Lands end
05.2017 - 12.2019
Pride High