Stephen Volquez
Columbia,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Branch Banker
PNC Bank
Columbia, South Carolina
11.2023 - Current
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided guidance to customers on the use of online banking tools and mobile applications.
- Met with customers to analyze financial needs and maximize sales opportunities.
- Responded promptly to customer emails, phone calls and requests for information.
- Entered new account information into computers and filed related forms and other documents.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Maintained accurate records of all transactions conducted throughout the day.
- Maintained customer data confidentiality while inputting information into system.
- Processed wire transfers, money orders and stop payment requests in accordance with established procedures.
- Adhered to all laws applicable to banking operations while providing exceptional service to clients.
Teller/ Customer Service Representative
Oconee State Bank
06.2022 - 06.2023
- Accurately and efficiently process cash transactions, including deposits, withdrawals, and currency exchanges, while maintaining a balanced cash drawer
- Open and close accounts for customers, update account information, and assist with account-related inquiries and procedures
- Develop a thorough understanding of the bank's products and services to effectively cross-sell and upsell relevant offerings to customers
- Process various types of transactions, such as check cashing, money orders, traveler's checks, and cashier's checks
- Adhere to all banking regulations, policies, and procedures to ensure compliance and safeguard customer information.
Inside Sales Representative
Verizon
04.2021 - 06.2022
- Take inbound calls from potential customers in response to promotional communications
- Listen to customers' needs and making appropriate recommendations
- Promoting products and services
- Communicating the value of any promotions.
Solutions Specialist
Verizon
12.2016 - 04.2021
- Greet customers and determine their needs
- Connect with customer to discover solutions with Verizon products to further enhance the customers lifestyle
- Determine personal goals to achieve and exceed monthly sales quota
- Provide exceptional customer service
- Complete the following tasks to ensure a smooth daily operation of the store: attend meetings, stock accessories, count and organize inventory, Cash Management
- Assist team members in promotion knowledge, customer escalations, training completions, and generally serve as a source of knowledge and support for the team.
Education
GED -
Butler High School
08.2009
Skills
- Money Management
- Sales
- Phone Etiquette
- Customer Service Representatives
- Lead Generation
- Multilingual
- Customer Service
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Compliance Assessment
- Attention to Detail
- Risk Management
- Risk Analysis
Languages
Spanish
Native/ Bilingual
Timeline
Branch Banker
PNC Bank
11.2023 - Current
Teller/ Customer Service Representative
Oconee State Bank
06.2022 - 06.2023
Inside Sales Representative
Verizon
04.2021 - 06.2022
Solutions Specialist
Verizon
12.2016 - 04.2021
GED -
Butler High School
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