Javascript
Ghassan Sakatan
Manassas,VA
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Astute Help Desk Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Branch Banker
PNC BANK
SOUTH RIDING, VA
09.2021 - Current
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds
- Explain, promote, and sell credit cards, new banking accounts, and cashier’s checks using computerized information about customers to tailor recommendations.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Helped customers prepare documents required to complete transactions and process requests.
Retail Sales Consultant
PRIME COMMUNICATIONS
BURKE, VA
03.2021 - 09.2021
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Processed all correspondence and paperwork related to accounts
- Compute sales prices, total purchases and receive and process cash or credit payment.
Help Desk Support Technician
Island Food To Go
CHANTILLY, VA
12.2020 - 03.2021
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Technician
MOBILESENTRIX
CHANTILLY, VA
06.2020 - 12.2020
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service
- Helped streamline repair processes and update procedures for support action consistency
- Tested electronics units, using standard test equipment, and analyzed results to evaluate performance and determine need for adjustment
- Wrote reports and recorded data on testing techniques, laboratory equipment, or specifications to assist engineers.
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Monitored systems in operation and quickly troubleshot errors.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Configured systems according to prescribed software and hardware frameworks.
Personal Shopper and Cashier
HARRIS TEETER
MANASSAS, VA
06.2019 - 11.2019
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Maintained optimal financial controls by following loss prevention procedures and protecting cash assets
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability
- Compute and record totals of transactions.
Cook
SPLASHDOWN WATER PARK
MANASSAS, VA
05.2017 - 09.2018
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation, and safety
- Changed and sanitized all cutting boards, benches, and surfaces between tasks to avoid cross- contamination
- Assisted customers in placing special orders for large-scale events such as birthday parties
- Recorded production, such as processing steps, temperature and steam readings, cooking time, batches processed, and test results.
Education
Associate of Science - Management Information Systems
NORTHERN VIRGINIA COMMUNITY COLLEGE
Manassas, VA 08.2020 - 08.2023
High School Diploma -
OSBOURN HIGH SCHOOL
Manassas, VA 08.2016 - 06.2020
Skills
Bank services
Sales tactics
Cash handling and management
Product presentation
Teller support
Transactions
Banking product sales
Relationship building and management
Help Desk Operations
Desktop Technical Support
Helpdesk services
Support Ticket System Management
Remote System Analysis
Software diagnosis
Staff education and training
Desktop support
Customer service expert
Teamwork and Collaboration
Critical Thinking
Complaint resolution
Sales expertise
Creative problem solving
Retail store support
Order fulfillment
Strategic sales knowledge
Retail materials management
Administrative support
Account management
Money handling abilities
POS systems expert
Key holder experience
Software
Linux
Windows
Apple OS
SQL
Timeline
Branch Banker
PNC BANK
09.2021 - Current
Retail Sales Consultant
PRIME COMMUNICATIONS
03.2021 - 09.2021
Help Desk Support Technician
Island Food To Go
12.2020 - 03.2021
Associate of Science - Management Information Systems
NORTHERN VIRGINIA COMMUNITY COLLEGE
08.2020 - 08.2023
Technician
MOBILESENTRIX
06.2020 - 12.2020
Personal Shopper and Cashier
HARRIS TEETER
06.2019 - 11.2019
Cook
SPLASHDOWN WATER PARK
05.2017 - 09.2018
High School Diploma -
OSBOURN HIGH SCHOOL
08.2016 - 06.2020