AMANDA KLEIN
Coal City,IL
Summary
Administrative professional with over 10 years of experience in the field of medical insurance. Known to resolve client inquiries effectively and deliver high quality service with strong active listening. Motivated to extend my pre-existing expertise in client relations in a new Client Service/ Account Management role.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Individual Provider/Family Personal Assistant
Illinois Department of Human Services
Joliet, Illinois
04.2026 - Current
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided ongoing compassionate patient care for each client.
- Monitored client comfort, behavior, and basic health changes during shifts.
- Communicated client needs and concerns with families and care team members.
- Documented care activities and updated records according to employer procedures.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Built trusting relationships with clients to enhance their sense of companionship and support. to elderly and disabled clients in their homes or other residential facilities.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Educated family members about proper techniques for caring for the client at home.
- Improved patient outlook and daily living through compassionate care.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Client Services
Allied Benefit Systems, LLC.
Chicago, Illinois
11.2021 - 04.2026
- Achieved a 97% renewal rate and saved clients thousands of dollars from September 2022 – December 2022 time frame
- Delivered high-quality service by promptly addressing and resolving inquiries for diverse client base
- Maintained professional and courteous interactions with clients
- Identified opportunities to improve processes related to client services.
- Maintained accurate records regarding client services and progress reports.
- Developed policies, procedures and protocols related to client services.
- Provided visible, caring client services that resulted in assigned clients remaining eligible for and social services.
- Provided training for new members of the client services team.
- Maintained up-to-date knowledge of industry trends and best practices related to client services and account management functions.
- Ensured compliance with all applicable laws governing regional client services operations.
- Ensured compliance with industry regulations and standards relating to client services.
- Built relationships with external vendors in order to facilitate client services delivery.
- Worked closely with senior management on long-term projects relating to enhancing the overall efficiency of the client services department.
- Collaborated with cross-functional teams including marketing, operations, product development, and client services.
Senior Customer Service Representative
Cigna Healthcare/The Cigna Group
Bourbonnais, Illinois
02.2017 - 11.2021
- Provided specialized support to high-value clients by mastering client-specific benefits
- Leveraged strong problem-solving skills to efficiently resolve billing and claims issues
- Created a supportive team atmosphere to boost morale and enhance teamwork through recognition of individual contributions. by recognizing and documenting peer achievements
- Ensured follow-up on escalated matters to maintain team cohesion.
Education
Cerificate - Medical Administration
Rasmussen College
Romeoville, Illinois 12.2015 - 12.2016
Skills
- Medical insurance expertise
- ICD 10 familiarity
- Claims processing expertise
- Customer support focus
- Patient advocacy
- Proficient in Microsoft Word, Excel, Access & PowerPoint
- Fast-paced environment adaptability
- Effective communication skills
Personal Information
Title: CLIENT SERVICES | ADMINISTRATION | MEDICAL INSURANCE
Timeline
Individual Provider/Family Personal Assistant
Illinois Department of Human Services
04.2026 - Current
Client Services
Allied Benefit Systems, LLC.
11.2021 - 04.2026
Senior Customer Service Representative
Cigna Healthcare/The Cigna Group
02.2017 - 11.2021
Cerificate - Medical Administration
Rasmussen College
12.2015 - 12.2016