Amanda Knight

• Educating staff and customers about the importance of pet nutrition
• Responsible for developing and implementing a comprehensive nutrition training program for the staff
• Staying up to date with the latest industry insights to provide exceptional service to our customers and their furry companions
• Assisting customers at the register, on phone and with delivery orders.
• Product stocking on shipment days

• Setting up demos in multiple independent stores discussing the benefits of the brand of food, and addressing customer inquires and concern's.
• Offering samples and coupons
• Participation in events

Key Holder

• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Analyzed and reported on key performance metrics to senior management.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Identified and resolved unauthorized, unsafe, or ineffective practices.