Jessica Entwisle
Elizabeth City,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Pet Nutrition Specialist
Pet Supplies Plus
09.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Supported clients in transitioning their pets to new diets, ensuring smooth adjustments and minimizing potential health issues.
- Designed promotional materials highlighting the importance of balanced diets for pets, raising awareness among potential customers.
General Manager
Petco
08.2022 - 09.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Shift Team Lead
Cosmo's Corner
02.2020 - 07.2022
- Contributed to the safety and wellbeing of all staff and clients
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Created and implemented a thriving new dog training program
- Trained staff on safer grooming and handling techniques
Pet Sitter and Trainer
Self-employeed
01.2011 - 04.2020
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
Manager
Great Neck Doggie Daycare
05.2016 - 06.2019
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
- Ensured timely completion of tasks by delegating responsibilities effectively among team members.
- Promoted a positive work environment with clear communication and teamwork.
- Managed daily operations efficiently, including scheduling, employee management, and recordkeeping.
Education
Certified Dog Trainer - Dog Training
Animal Behavior College
Valencia, CA01.2014
High School Diploma -
Frank W. Cox High School
Virginia Beach, VA01.2011
Skills
- Data Analysis
- Business Analysis
- Retail Sales
- Supplement recommendations
- Raw food diets
- Canine nutrition expertise
- Pet food label analysis
Current Position
Pet Nutrition Specialist, Pet Supplies Plus, Elizabeth City, NC, United States
Timeline
Pet Nutrition Specialist
Pet Supplies Plus
09.2024 - Current
General Manager
Petco
08.2022 - 09.2024
Shift Team Lead
Cosmo's Corner
02.2020 - 07.2022
Manager
Great Neck Doggie Daycare
05.2016 - 06.2019
Pet Sitter and Trainer
Self-employeed
01.2011 - 04.2020
Certified Dog Trainer - Dog Training
Animal Behavior College
High School Diploma -
Frank W. Cox High School
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