Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Amanda Knight

Kansas City,KS

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Worked for 9+ years in a customer service setting, developing good communication, customer service, and professionalism

Overview

12
12
years of professional experience

Work History

Transportation Specialist

Dot Foods Inc.
03.2023 - Current
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Cultivated interpersonal skills by building positive relationships with drivers and clients.
  • Resolved problems, improved operations and provided exceptional service.
  • Maintained inventory and submitted requests for supplies to keep stock levels even.

Associate Supervisor

Centrinex
03.2019 - 12.2021
  • Monitored calls and provided feedback and training during coaching sessions
  • Established KPIs to measure and monitor calls for quality assurance
  • Took escalated calls, in order to ensure issue resolution and customer satisfaction

Payment Solutions Specialist

Alliance Data
03.2018 - 11.2018
  • Communication
  • Bookkeeping, Data Entry, Reconciling

Call Center Representative

Centrinex
09.2017 - 02.2018
  • Communicated with management team to ensure customer satisfaction
  • Answered 150+ calls daily in a high-volume call center environment, documenting each call
  • Actively listened to seek clarification to effectively determine best products for customers

Bank Teller

First National Bank of Omaha
09.2016 - 03.2017
  • Assisted management with audits and daily balancing of the vault, and cash drawer
  • Written and Verbal Communication
  • Computer Knowledge, Data Entry, Typing

Housekeeping Supervisor

Great Wolf Lodge
01.2014 - 05.2016
  • Promoted from housekeeper within 6 months
  • Assigned workers their duties and inspected the assigned area, investigated complaints regarding housekeeping services and equipment
  • Inventoried and organized stock to ensure that supplies and equipment were available
  • Communicated with front end and maintenance to ensure safety and quality of assigned areas

Education

Google IT Support Professional Certificate -

Merit America
12.2022

Skills

  • Microsoft Office 365
  • Technical Support & Troubleshooting
  • Ticketing System
  • Operating Systems Installation
  • Conflict resolution
  • Call Monitoring
  • Reporting and Analytics
  • Quality Assurance
  • Operational efficiency and safety
  • Facility management principles

Timeline

Transportation Specialist

Dot Foods Inc.
03.2023 - Current

Associate Supervisor

Centrinex
03.2019 - 12.2021

Payment Solutions Specialist

Alliance Data
03.2018 - 11.2018

Call Center Representative

Centrinex
09.2017 - 02.2018

Bank Teller

First National Bank of Omaha
09.2016 - 03.2017

Housekeeping Supervisor

Great Wolf Lodge
01.2014 - 05.2016

Google IT Support Professional Certificate -

Merit America

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