Amanda Korpi
Rosemount,MN
Summary
Creative technologist with extensive experience, most recently with an EdTech SaaS company, committed to contributing to a diverse, remote-friendly team in a tech environment that fosters an inclusive culture and encourages growth while maintaining a healthy work-life balance.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Digital Services Support Specialist - MackinVIA Integrations
Mackin Educational Resources
, Remote
2020.07 - 2025.06
- Provided exceptional customer service by resolving inquiries related to digital platforms and various SaaS products.
- Facilitated cross-functional collaboration among internal teams to execute API integrations and strengthen authentication protocols.
- Crafted user help guides to improve customer understanding of products.
- Improved user experience in the MackinVIA app through rigorous app testing and troubleshooting.
- Maintained accurate records of customer interactions and resolutions.
Information Technology Support Specialist
Independent School District 196
Rosemount, MN
2017.02 - 2019.02
- Provided Tier 1 helpdesk support for a diverse STEM high school, enhancing technology accessibility for students and staff.
- Supported Fab Lab and Multimedia Makerspace initiatives, enabling projects involving 3D printers and Adobe Creative Suite
- Maintained and troubleshot building-wide technology, including printers, Smartboards, iPads, MacBooks, and audio/visual equipment.
Information Technology Support Assistant
Farmington Public Schools ISD 192
Farmington, MN
2015.09 - 2017.02
- Provided comprehensive IT support for staff and students for local public school district.
- Managed imaging of PCs and laptops using SCCM and JAMF MDM, ensuring seamless technology integration.
- Co-produced school board meetings, enhancing communication through effective use of remote cameras and switchers.
- Designed and implemented a district-wide digital signage upgrade.
Stay-at-Home Parent
Sabbatical
, Worldwide
2008.01 - 2015.12
- Engaged in a year-long journey through Philippines, experiencing rich cultural diversity and expanding global perspective
- Developed strong multi-tasking skills and patience while raising twins, managing daily routines and tackling diverse challenges.
- Refined listening and communication skills, proving essential in professional engagements.
Light and Sound Technician
Carnival and Royal Caribbean Cruise Lines
, Worldwide
2004.12 - 2008.01
- Managed and serviced advanced audio/visual equipment on cruise ships.
- Collaborated with a diverse, international crew, fostering a dynamic work environment.
- Ensured complete customer satisfaction within a hospitality environment.
Education
Associate of Science (AS) Degree - Show Production and Touring
2004-01
Graduated Salutatorian
BFA Program - Technical Theatre, Lighting Design
2003-01
Undergraduate Generals -
2001-01
Skills
- Excellent communication skills
- Mondaycom project management
- SSO and API integrations
- Microsoft Office, Google Workspace
- Cross-functional collaboration
- Hardware troubleshooting
- Empathy and patience
- Tier 1 and Tier 2 technical support
- Adobe Creative Cloud, Canva
- Zendesk, JIRA, Trello
- Customer satisfaction
- Creative problem solving
- Remote collaboration tools, Slack, Zoom
- Basic AI toolsets
- SaaS application software support
- Creative design solutions
Certification
- Apple Certified Support Technician, Apple, 01/01/16, Current, APPL24921
- Technical Support Fundamentals Certification, Google, 01/01/18, Current, https://www.coursera.org/account/accomplishments/verify/TCF93QVZSTJY
References
References available upon request.
Timeline
Digital Services Support Specialist - MackinVIA Integrations - Mackin Educational Resources
2020.07 - 2025.06
Information Technology Support Specialist - Independent School District 196
2017.02 - 2019.02
Information Technology Support Assistant - Farmington Public Schools ISD 192
2015.09 - 2017.02
Stay-at-Home Parent - Sabbatical
2008.01 - 2015.12
Light and Sound Technician - Carnival and Royal Caribbean Cruise Lines
2004.12 - 2008.01
Full Sail University - Associate of Science (AS) Degree, Show Production and Touring
University of Minnesota - BFA Program, Technical Theatre, Lighting Design
University of Washington - Undergraduate Generals,