Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Amanda Korpi

Amanda Korpi

Rosemount,MN

Summary

Creative technologist with extensive experience, most recently with an EdTech SaaS company, committed to contributing to a diverse, remote-friendly team in a tech environment that fosters an inclusive culture and encourages growth while maintaining a healthy work-life balance.

Overview

20
20
years of professional experience
2
2

Certifications

Work History

Digital Services Support Specialist - MackinVIA Integrations

Mackin Educational Resources
, Remote
07.2020 - 06.2025
  • Provided exceptional customer service by resolving inquiries related to digital platforms and various SaaS products.
  • Facilitated cross-functional collaboration among internal teams to execute API integrations and strengthen authentication protocols.
  • Crafted user help guides to improve customer understanding of products.
  • Improved user experience in the MackinVIA app through rigorous app testing and troubleshooting.
  • Maintained accurate records of customer interactions and resolutions.

Information Technology Support Specialist

Independent School District 196
Rosemount, MN
02.2017 - 02.2019
  • Provided Tier 1 helpdesk support for a diverse STEM high school, enhancing technology accessibility for students and staff.
  • Supported Fab Lab and Multimedia Makerspace initiatives, enabling projects involving 3D printers and Adobe Creative Suite
  • Maintained and troubleshot building-wide technology, including printers, Smartboards, iPads, MacBooks, and audio/visual equipment.

Information Technology Support Assistant

Farmington Public Schools ISD 192
Farmington, MN
09.2015 - 02.2017
  • Provided comprehensive IT support for staff and students for local public school district.
  • Managed imaging of PCs and laptops using SCCM and JAMF MDM, ensuring seamless technology integration.
  • Co-produced school board meetings, enhancing communication through effective use of remote cameras and switchers.
  • Designed and implemented a district-wide digital signage upgrade.

Stay-at-Home Parent

Sabbatical
, Worldwide
01.2008 - 12.2015
  • Engaged in a year-long journey through Philippines, experiencing rich cultural diversity and expanding global perspective
  • Developed strong multi-tasking skills and patience while raising twins, managing daily routines and tackling diverse challenges.
  • Refined listening and communication skills, proving essential in professional engagements.

Light and Sound Technician

Carnival and Royal Caribbean Cruise Lines
, Worldwide
12.2004 - 01.2008
  • Managed and serviced advanced audio/visual equipment on cruise ships.
  • Collaborated with a diverse, international crew, fostering a dynamic work environment.
  • Ensured complete customer satisfaction within a hospitality environment.

Education

Associate of Science (AS) Degree - Show Production and Touring

Full Sail University, Winter Park, FL
01-2004

Graduated Salutatorian

BFA Program - Technical Theatre, Lighting Design

University of Minnesota, Duluth, MN
01-2003

Undergraduate Generals -

University of Washington, Seattle, WA
01-2001

Skills

  • Excellent communication skills
  • Mondaycom project management
  • SSO and API integrations
  • Microsoft Office, Google Workspace
  • Cross-functional collaboration
  • Hardware troubleshooting
  • Empathy and patience
  • Tier 1 and Tier 2 technical support
  • Adobe Creative Cloud, Canva
  • Zendesk, JIRA, Trello
  • Customer satisfaction
  • Creative problem solving
  • Remote collaboration tools, Slack, Zoom
  • Basic AI toolsets
  • SaaS application software support
  • Creative design solutions

Certification

  • Apple Certified Support Technician, Apple, 01/01/16, Current, APPL24921
  • Technical Support Fundamentals Certification, Google, 01/01/18, Current, https://www.coursera.org/account/accomplishments/verify/TCF93QVZSTJY

References

References available upon request.

Timeline

Digital Services Support Specialist - MackinVIA Integrations - Mackin Educational Resources
07.2020 - 06.2025
Information Technology Support Specialist - Independent School District 196
02.2017 - 02.2019
Information Technology Support Assistant - Farmington Public Schools ISD 192
09.2015 - 02.2017
Stay-at-Home Parent - Sabbatical
01.2008 - 12.2015
Light and Sound Technician - Carnival and Royal Caribbean Cruise Lines
12.2004 - 01.2008
Full Sail University - Associate of Science (AS) Degree, Show Production and Touring
University of Minnesota - BFA Program, Technical Theatre, Lighting Design
University of Washington - Undergraduate Generals,

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