JENNIFER AUSBROOKS
Bowling Green,KY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional sales support specialist equipped to optimize customer satisfaction and streamline processes. Adept at team collaboration, problem-solving, and adjusting to evolving business needs. Strong skills in CRM software, communication, and multitasking. Known for reliability and results-driven approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Member Services/Sales Support Specialist
E-Tele quote/Go Health
06.2023 - 04.2025
- Utilized CRM and Five 9 telephony systems on a daily basis
- Handled high call volume in a call center environment while working remotely
- Provided timely and efficient customer service to resolve inquiries and complaints
- Documented all notes including any changes and concerns handled on call
- Maintained proper PHI and HIPPA compliance on every call for client privacy and safety
Medical Records/Massage Therapist
Clark Family Chiropractic
10.2018 - 05.2023
- Maintained proper PHI and HIPPA compliance for client privacy and safety
- Maintained client treatment records and designed long-term care programs for return clients
- Organized and filed patient records electronically using various computer systems
Front Desk Representative/Massage Therapist
06.2012 - 10.2018
- Greet clients, answer phone calls, schedule appointments, and respond to emails
- Assisted customers with questions and concerns as needed
- Performed massage for clients using different modalities including hot stone, Swedish, deep tissue
Education
Associate of Arts - Business Administration
Genesis Career College
Bowling Green, KY04.2012
Health and Life Insurance Agent -
Kaplan Finacial Online
04-2023
Skills
- Excellent communication skills
- Strong organizational and time management abilities
- Self-motivator staying focused in a remote environment
- Detail-Oriented Approach
- Data Reporting Skills
- Comprehensive Product Knowledge
Certification
- Licensed Insurance Agent Health, Life and Accident
- Licensed Massage Therapist
Affiliations
Bowling Green Area Chamber of Commerce
Timeline
Member Services/Sales Support Specialist
E-Tele quote/Go Health
06.2023 - 04.2025
Medical Records/Massage Therapist
Clark Family Chiropractic
10.2018 - 05.2023
Front Desk Representative/Massage Therapist
06.2012 - 10.2018
- Licensed Insurance Agent Health, Life and Accident
- Licensed Massage Therapist
Associate of Arts - Business Administration
Genesis Career College
Health and Life Insurance Agent -
Kaplan Finacial Online
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