Amanda Korpi
Boardman,OH
Summary
Detail-oriented team player with strong organizational skills and history in leadership. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Lab Clerk
Mercy St. Elizabeth Youngstown
Youngstown, OH
05.2023 - Current
- Prepared specimen samples for analysis.
- Performed front office tasks such as greeting patients, ordering lab work, and scanning all orders.
- Answering and directing over 50 calls per day from patients, other hospitals, and doctor offices.
- Responsible for resolving issues with specimen by notifying doctor offices, patients, and draw-sites what went wrong with specimen.
- Handled incoming and outgoing deliveries, working with couriers to get specimen to facilities in proper time frame to run test.
- Helped prepare and fax reports to other offices.
Supervisor/Emerging Leader
BJ's Restaurant & Brewhouse
Boardman, OH
06.2021 - 07.2023
- Supervised daily activity of 40+ employees.
- Resolved problems and concerns with guests as well as team members.
- Created daily reports including daily sales, labor, and end of day.
- Daily money management.
- Aided in writing employee schedules and interview creation.
- Managed floor plan/assignments to maximize productivity and efficiency.
- Conducted 1st round interviews.
Takeout Specialist, Hospitality Lead, NRO
BJ's Restaurant & Brewhouse
Boardman, OH
03.2017 - 07.2023
- Retained full knowledge of menu and ingredients to address food allergy questions.
- Maintained accurate cash drawer as well as organized end of day report/remit.
- Answer and route phone calls.
- Sincerely greet guests, coordinate wait times, develop plan to accommodate maximum number of guests, and guide them to their table controlling flow of restaurant.
- Involved in all take out and host training as well as traveling to assist in new restaurant openings (NRO).
Hostess/Cashier, Drive Thru, and Server
Steak N Shake
Boardman
07.2014 - 12.2015
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained clean, tidy and orderly workstation to uphold company standards.
- Valued as fast learner, trustworthy, willingness to help out, and customer service.
Education
No Degree - Pre-Nursing/Respiratory Care
Youngstown State University
Youngstown, OHHigh School Diploma -
Boardman High School
Boardman, OH06.2012
Skills
- Customer Service
- Staff Training
- Attention to Detail
- Time Management
- Problem Solving
- Data Entry
- Communication Skills
- Microsoft Office
- Leadership
- Speed and Efficiency
Accomplishments
Red and White Scholarship/May 2012
Scholarship to Youngstown State University
Takeout Team Member of the Year/September 2020
The highest in gold standard performance awarded to one team member per region.
Timeline
Lab Clerk
Mercy St. Elizabeth Youngstown
05.2023 - Current
Supervisor/Emerging Leader
BJ's Restaurant & Brewhouse
06.2021 - 07.2023
Takeout Specialist, Hospitality Lead, NRO
BJ's Restaurant & Brewhouse
03.2017 - 07.2023
Hostess/Cashier, Drive Thru, and Server
Steak N Shake
07.2014 - 12.2015
No Degree - Pre-Nursing/Respiratory Care
Youngstown State University
High School Diploma -
Boardman High School