Amanda Haddock
Sulphur Springs,TX
Summary
Dedicated Alarm Monitoring Agent with strong customer service skills. Achieved efficient response times and maintained high client satisfaction through effective communication and problem-solving abilities.
Overview
2027
2027
years of professional experience
Work History
Alarm Monitoring Agent/Customer SVC Representative
CBRE
Greenville, TX
08.2017 - 07.2026
- Managed multiple alarm systems for central At&t offices nationwide, ensuring prompt and accurate response to alerts and client calls.
- Monitored systems while handling simultaneous inbound calls, maintaining operational efficiency and service quality
- Communicated effectively with clients in high-pressure situations without reliance on scripts, fostering trust and clarity
- Maintained detailed records of alarms and client interactions, ensuring timely follow-up actions were logged and completed
- Promoted to overnight shift lead, overseeing team coordination and mentoring newer agents to improve service quality.
Cashier
Walmart
Greenville, TX
05.2018 - 05.2020
- Processed customer transactions efficiently at the checkout counter.
- Maintained accurate cash drawer and handled currency responsibly.
- Provided friendly service to enhance customer shopping experience consistently.
- Assisted customers with product inquiries and store navigation.
- Followed company policies for handling returns and exchanges effectively.
- Stocked shelves and organized merchandise to ensure product availability.
Sales/Retail Sales Manager
Mattress Heaven Inc.
Greenville, TX
2015 - 2017
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Collaborated with team members to meet sales goals effectively.
- Designed and implemented incentive programs that motivated team members and contributed to higher sales.
- Created promotional displays that increased customer engagement and encouraged purchases.
- Executed visual merchandising strategies that enhanced store aesthetics and attracted more customers.
- Managed daily operations to ensure smooth store functionality.
- Oversaw inventory management and conducted stock replenishment.
- Analyzed sales data to identify trends and optimize inventory levels.
- Created weekly and monthly reports on store performance and sales objectives.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
Cashier/Customer Service Cashier
Murphy USA Gas Station
Greenville, TX
10.2013 - 2015
- Processed customer transactions efficiently at fuel station register, ensuring accuracy in payments.
- Assisted customers with inquiries regarding products and services, enhancing overall customer satisfaction.
- Collaborated with front-end staff, improving customer service efficiency and fostering teamwork.
- Maintained clean, organized work area to optimize service delivery.
- Activated fuel pumps while effectively monitoring safety protocols.
- Conducted inventory checks, ensuring timely stock replenishment and minimizing product shortages.
- Completed daily recovery tasks to uphold cleanliness and productivity standards.
Education
Greenville High School
Greenville, TXSkills
- Alarm monitoring
- Alarm system oversight
- Customer service
- Data analysis
- Performance tracking
- Inventory management
- Cash handling
- Team coordination
- Team leadership
- Simultaneous task management
- Time management
- Problem solving
- Independent problem-solving
- Effective communication
- Active listening
Timeline
Cashier
Walmart
05.2018 - 05.2020
Alarm Monitoring Agent/Customer SVC Representative
CBRE
08.2017 - 07.2026
Cashier/Customer Service Cashier
Murphy USA Gas Station
10.2013 - 2015
Sales/Retail Sales Manager
Mattress Heaven Inc.
2015 - 2017
Greenville High School