Marlene Forde
TJX Companies INC
WAIANAE,STATE_US
12
years of professional experience
Dynamic and results-driven professional with extensive experience at TJX Companies INC, excelling in customer service and security. Proven ability in incident reporting and maintaining order, complemented by strong situational awareness and team leadership skills. Recognized for enhancing customer satisfaction and improving safety protocols, ensuring a secure environment for all.
Work History
Customer Service Representative
12 Years 4 Months- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Processed transactions accurately, ensuring compliance with company policies and procedures.
- Assisted in training new staff on customer service protocols and system usage.
- Maintained detailed product knowledge to provide accurate information to customers.
- Processed transactions efficiently, maintaining accuracy while handling diverse payment methods and returns.
- Sought ways to improve processes and services provided.
- Created and maintained detailed database to develop promotional sales.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Security Officer
9 Months- Monitored security systems and conducted regular patrols to ensure safety of premises.
- Responded promptly to incidents and emergencies, providing assistance as needed.
- Assisted in maintaining accurate incident reports and documentation for review.
- Collaborated with team members to implement safety protocols and emergency procedures.
- Trained new personnel on security policies and operational procedures for effective onboarding.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Security Officer
1 Year- Conducted access control checks to verify identity of visitors and staff entering facilities.
- Provided support during investigations by collecting evidence and witness statements.
- Trained new personnel on security policies and operational procedures for effective onboarding.
- Engaged with clients to promote a safe environment, enhancing overall customer experience.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
Bachelor of Science - Human Resources Development
Skills
Report writing
Incident reporting
Property patrol
Crime prevention
Maintaining order
Traffic control
Security equipment operation
Situational awareness
Patrol techniques
Perimeter security
Emergency response coordination
Facility security
Perimeter patrol
Building security
Crowd control
Emergency response
Parking enforcement
Alarm monitoring
Maintaining confidentiality
Public safety protocols
CCTV monitoring
Alarm system monitoring
Building patrol
Team player
Customer service
CPR certified
First aid training
Ground patrol
Patrolling
Team leadership
Surveillance
Timeline
Security Officer
DWR Security
04.2025 - 01.2026Read More
Security Officer
Special Enforcement Security Services Group INC
03.2024 - 03.2025Read More
Customer Service Representative
TJX Companies INC
06.2014 - CurrentRead More
Touro College
Bachelor of Science from Human Resources Development
Read More