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Armed Security Guard
Calusa Security
02.2024 - 07.2024
LEONARD PRUYNE
Armed Security Guard, Retail Customer Service Associate
Fort Myers, FL, Charlotte County, FL,FL
Timeline
Customer Service Representative
Advance Auto Parts
01.2017 - 05.2017
High School Diploma -
Pittsfield High School
09.1963 - 06.1965
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Quote
"When one door closes another one opens"
Alexander Graham Bell
Education
High School Diploma -
Pittsfield High School
Pittsfield, MA 09.1963 - 06.1965
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Customer Service Representative
Advance Auto Parts
Port Charlotte, FL
01.2017 - 05.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Armed Security Guard
Calusa Security
Venice, FL
02.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Skills
- Foot and Vehicle Patrol
- Facility Patrols
- Facility Protection
- Emergency Situations
- Basic First Aid
- Search and Seizure
- Defensive Strategies
- Critical Thinking
- Report Writing
- First Responder Experience
- Law Enforcement Support
- Commercial Property
- Court Appearances
- Guest Relations
- Asset Protection
- Evidence Storage
- Vehicle Searches
- Client Satisfaction
- Activity Logging and Reporting
- Facility Policies and Procedures
- Assigned Site Patrol
- Disturbance Investigation
- Personal Restraint
- Effective Working Relationships
- Weapons Protection
- Complex Problem-Solving
- Crime Prevention
- Protective Equipment Knowledge
- Bag Inspections
- Identification Verification
- Effective Verbal Communication
- Reading Comprehension
- Emergency Medical Care
- Corrective Actions
- Staff Assistance
- Criminal Investigations Support
- Preventing Incidents
- Patient Transport
- Community Events
- Conflict De-Escalation
- Criminal Law Understanding
- Federal and State Regulation Compliance
- Rules of Force
- Legible Report Writing
- Court Documents
- Alarm Response
- Company Standards
- Adaptable and Flexible
- Client Requirements
- Wireless Technology
- Security Operations Experience
- Intruder Response and Removal
- Armed Security Guard Certification
- Investigate Incidents
- Cooperative Attitude
- CPR Certified
- Quality Assurance
- Attentive and Observant
- Keen Observer
- De-Escalation Techniques
- Physical Combat
- Traffic Patrol
- Remediation Activities
- Superb Surveillance Skills
- Detailed Activity Logs
- Motor Vehicle Escort
Certification
- Unarmed and Unarmed Security License - 02/2024-06/2024
- Law Enforcement License - 05/1971=06/2002
- Military- 04/1966-04/1977
- Police Officer Training - Throughout career of 31 years
- Certified Customer Service Associate, Advance Auto - 1 yr 1st time in Ft. Myers, FL and 6 Months in Port Charlotte, FL 2nd time
- Had license and liability Insurance for water treatment installation and service
- Was self employed sub-contract building and grounds maintenance person
- Had license and liability insurance to build houses, garages, additions,, decks and finish off cellars
Accomplishments
- Documented and resolved conflicts which led to calming down domestic disputes and talked a person out of killing themselves on one call as a police officer and received a written "attaboy" from Sgt. on the scene
- Sat down with a mother and son and talked to son about how to resolve issues with each other and received an "attaboy" from moth later when I engaged her in a variety store.
- Received a written "attaboy" from the Chief Of Police where I was a police officer for taking interest and organizing the front desk and dealing with the people that came into the lobby.
Software
Affiliations
- None at the moment....I'm kind of a private person on my personal time
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balancePaid sick leavePaid time offFlexible work hoursLanguages
English
Advanced (C1)
Interests
Automotive work, target shooting, helping others, yardwork, basic carpentry and electrical skills, personal auto maintenance
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