AMANDA KRADELMAN
Lawrenceville,NJ
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service. Seeking an office position, receptionist, or scheduler.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pastry Chef/Front of House
Lillipies Bakery
06.2023 - 10.2024
- Resolved customer complaints in a professional manner, find appropriate solutions to ensure customer satisfaction
- Maintain a high level of product knowledge to effectively assist customers with their questions and concerns
- Provide exceptional customer service
- Ensure consistent product quality
- Operate commercial baking equipment such as ovens, mixers and dough sheeters with precision and efficiency
- Collaborated with the Head pastry chef to develop new recipes and improve existing ones based on customer feedback
- Manage inventory levels of baking ingredients and supplies to minimize waste and control costs
- Follow recipes and production schedules to ensure timely delivery of fresh products
- Produce high-quality breads and pastries, consistently meeting customer expectations
- Utilize point-of-sales (POS) system proficiently
Cashier/Catering Assistant
Corner Bakery
05.2021 - 09.2022
- Process customer transactions accurately and efficiently, handling cash, credit cards and electronic payments
- Provide exceptional customer service by greeting customers with a friendly demeanor and addressing their inquires or concerns
- Assist in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Utilize point-of-sales (POS) system proficiently
- Manage customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
Store Front Cashier
Nino's Pastry Shoppe
02.2020 - 05.2021
- Operate cash register collect payments and provided accurate change
- Resolved issues with cash registers, card scanners and printers
- Maintain cleanliness to front of the house
- Boxed bakery items and bagged purchases properly
- Processed all sales transactions accurately efficiently
- Greet customers with a warm and friendly welcome
- Assist customers with their purchases describing pastry items
- Trained new team members in cash register operation, stock procedures and customer service
- Restock baked goods and kept cases clean and neat
Cashier
Party City
09.2019 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
Education
Cerfificate of Proficiency for Professional Baking -
Mercer County Community College
West Windsor, NJ05.2024
High School Diploma -
Lawrence High School
Lawrenceville, NJ06.2021
Skills
- Great Customer Service
- Active Listening
- Teachable
- Quick Learner
- Reliable
- Time Management
- Teamwork
- Positive Attitude
- Patience
- POS System
- Microsoft Word
- Telephone skills
- Organization skills
Certification
- NJ Driver's License
- ServSafe Food Handler's Certification
Timeline
Pastry Chef/Front of House
Lillipies Bakery
06.2023 - 10.2024
Cashier/Catering Assistant
Corner Bakery
05.2021 - 09.2022
Store Front Cashier
Nino's Pastry Shoppe
02.2020 - 05.2021
Cashier
Party City
09.2019 - 11.2019
Cerfificate of Proficiency for Professional Baking -
Mercer County Community College
High School Diploma -
Lawrence High School