Jose Martinez
Heyburn,ID
Summary
Proven to excel in high-pressure environments, I leveraged my fluency in Spanish and exceptional customer service skills at Panda Express to significantly enhance customer satisfaction. Adept at money handling and fostering teamwork, my background demonstrates a commitment to efficiency and positive outcomes, embodying the qualities sought in a dynamic team member. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing Fast Food Worker with background in foodservice settings. Well-organized and hardworking with passion for customer satisfaction. Talented at multitasking and remaining calm when handling many orders during busy hours.
Overview
3
3
years of professional experience
Work History
Front of House
Panda Express
10.2021 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
- Managed cash transactions accurately while adhering to company policies regarding safe cash handling procedures.
- Resolved customer complaints professionally, maintaining a positive brand image for the restaurant.
- Upheld high-quality standard of food presentation, ensuring each product met consistency guidelines before serving to customers.
- Managed a diverse team of bilingual employees, ensuring clear communication and understanding across language barriers.
Crew Member
McDonald's
04.2021 - 10.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
High School Diploma -
Minico High School
Rupert, ID06.2023
Skills
- Great customer Service
- Positive attitude and enthusiasm
- Fast and efficient service worker
- Accurate Cash Handling
- Organized multi-tasker
- Listening and Comprehension
- Reliable and punctual
- Basic Math Competency
Languages
Spanish
Native or Bilingual
Timeline
Front of House
Panda Express
10.2021 - Current
Crew Member
McDonald's
04.2021 - 10.2021
High School Diploma -
Minico High School