Amanda Kreitler
Gilbert,AZ
Summary
Motivational leader and organizational problem-solver with 20 years advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem-solving, decision-making, and inter-departmental communication. Proven record of delivering innovative solutions and achieving organizational goals.
Overview
23
23
years of professional experience
Work History
Director of Flooring Customer/Production Services
Interior Logic Group
Phoenix, USA
04.2019 - 11.2025
- Direct the department's daily operations, ensuring compliance with applicable state laws and regulations.
- Identify, develop, and implement comprehensive strategies to improve operational processes and organizational efficiency based on KPI data analyses. Participant in Kaizen and LEAN strategy meetings and conducted regular interdepartmental meetings to review erosion mitigation, track productivity, and review progress with corporate leadership.
- Recruit, train, supervise, and regularly evaluate staff members, creating a culture of trust by maintaining clear expectations and an environment welcoming of honest feedback in all directions.
- Partnered with staff to create professional development plans to support personal and business growth.
Commercial Operations Project Manager
Primera
Tempe, USA
11.2017 - 04.2019
- Manage all phases of the project life cycle, including initiation, planning, purchasing, execution, monitoring and controlling, and closure, for a new, quickly growing commercial flooring division.
- Facilitate regular meetings with internal team members, consultants, and contractors to track project progress and address issues.
- Draft comprehensive documentation, such as process flows, user guides, training materials, and train team members on best practices and project management tools.
Custom Home/Multi-family Admin. Manager
Primera
Tempe, USA
11.2012 - 11.2017
- Manage administrative operations, overseeing complex office support, managing the records database, and organizing contracts, creating an effective and efficient administrative department that supports a growing sales team.
- Develop and maintain relationships with subcontractors and vendors to ensure high-quality materials, installations, and warranty repairs.
- Manage high-profile contractors, homeowners, and custom home builders. Specializing in communication, material and labor acquisition, timing, and quality.
- Process payroll and calculate sales commissions. Collect deposits and final payments for all projects. Responsible for keeping customer tax and payment information updated and secure, and maintaining accurate records and documentation for compliance purposes.
Sales/Design Manager
Design Source Kitchen & Bath
Tempe, USA
03.2003 - 11.2008
- Maintain in-depth and updated knowledge of all products and services available for general construction, including cabinetry, countertops, flooring, concrete, plumbing, electrical, and other special materials needed for custom builds and remodels.
- Updated showroom displays and samples to best educate and provide options for clients with all different needs and ideas.
- Hired, supervised, and trained sales staff to identify customer needs, create proposals and contracts, hand and computer design to stringent requirements, maintain customer communication, and close sales.
- Initiated weekly meetings to analyze individual sales, track sales in progress, problem-solve design questions, implement new policies and procedures to reduce costly mistakes, and introduce new products and services.
- Reviewed designs for accuracy, completeness, quality assurance and adherence to brand standards.
- Organized, managed, and monitored multiple concurrent design projects.
- Additional Positions (2 years, 8 months): Designer, Scheduler, Warehouse, Cabinet Deliverer, and Field Technician.
Skills
- Learner: "Constantly strives to learn and improve The process of learning is just as important to them as the knowledge they gain; they hardwired to be as informed as possible prior to starting most ventures"
- Input: "Inquisitive and always want to know more They constantly acquire, compile and file things away They know that one day the information or things they’ve gathered will prove valuable"
- Responsibility: "Takes psychological ownership of anything they commit to, whether it is large or small, and they feel emotionally bound to follow it through to completion They keep their promises and honor their commitments They can be relied upon to explore many angles of a situation before drawing conclusions, making decisions, or taking action"
- Achiever: "While they appreciate recognition for past achievements, their motivation lies in striving toward the next goal on the horizon Regularly goes out of their way to notice accomplishments, knowledge, skills, or talents They want each person to feel valued and appreciated Just having someone notice these contributions encourages many people to use their gifts much more often"
- Arranger: "Enjoys managing all of the variables, aligning and realigning them until they are sure they have arranged them in the most productive configuration possible They are shining examples of effective flexibility Instinctively not frustrated when a plan does not effortlessly come together They quickly adapt and find new efficiencies and resources; can start, stop, respond, regroup — whatever it takes to react to immediate pressures while staying aware of priorities"
References
References available upon request.
Timeline
Director of Flooring Customer/Production Services
Interior Logic Group
04.2019 - 11.2025
Commercial Operations Project Manager
Primera
11.2017 - 04.2019
Custom Home/Multi-family Admin. Manager
Primera
11.2012 - 11.2017
Sales/Design Manager
Design Source Kitchen & Bath
03.2003 - 11.2008