Amanda K. Tremont
Ballston Lake,NY
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Skilled in working under pressure and adapting to new situations and challenges.
Overview
12
12
years of professional experience
Work History
Career Break/Family Caregiver
N/A
10.2020 - Current
Medical Claims Representative
Progressive Insurance
03.2019 - 10.2020
- Coordinated independent medical exams and peer reviews in accordance with NYS guidelines to assess the medical necessity of treatments
- Coordinated independent medical exams and peer reviews per NYS guidelines, ensuring accurate assessments of medical necessity
- Handled a high-volume caseload to ensure timely processing.
- Reviewed complex medical records, police reports and statements to confirm coverage eligibility
- Maintained a high-volume caseload
Account Specialist at Liberty Mutual
Enterprise Rent-A-Car
04.2018 - 03.2019
- Monitored insurance rentals to minimize claim severity
- Assisted claim representatives with inquiries and documentation
- Reviewed policies and established direct billing for rentals
- Provide updates from body shops to ensure repairs are within reasonable time
- Ensured appraisals were completed promptly to facilitate efficient claims handling.
Account Specialist at Progressive Service center
Enterprise Rent-A-Car
07.2017 - 04.2018
- Managed rental fleet, optimizing fleet options for Progressive partners.
- Managed rental fleet and maintained best fleet options for our Progressive partners.
- Provided follow up with rental customers to ensure they were completely satisfied with the rental process through the service center.
- Managed accounts receivable by tracking payments and following up on outstanding invoices.
- Followed up with rental customers, ensuring satisfaction with rental process through service center.
- Enhanced rental fleet availability to meet customer needs and improve service offerings. while upholding competitive customer service score.
Management Trainee
Enterprise Rent-A-Car
09.2014 - 07.2017
- Delivered exceptional customer service, surpassing customer expectations
- Facilitated rental arrangements to support customer needs. fleet logistics and scheduling to optimize availability
- Provided excellent customer service, exceeding customer expectations
- Maintained and strengthened relationships with local accounts
- Cultivated and reinforced partnerships with local accounts to enhance business relationships
- Worked directly with body shops and insurance companies to prepare rentals for mutual customers
Education
Bachelor of Science - Management
Coastal Carolina University
Conway, SCSkills
- Claim processing
- Policy review
- Case analysis
- Customer relationship management
- Data entry accuracy
- Attention to detail
- Problem solving
- Creative thinker
Skills
- Claim processing
- Policy review
- Case analysis
- Customer relationship management
- Data entry accuracy
- Attention to detail
- Effective communication
- Problem solving
- Creative thinker
Timeline
Career Break/Family Caregiver
N/A
10.2020 - Current
Medical Claims Representative
Progressive Insurance
03.2019 - 10.2020
Account Specialist at Liberty Mutual
Enterprise Rent-A-Car
04.2018 - 03.2019
Account Specialist at Progressive Service center
Enterprise Rent-A-Car
07.2017 - 04.2018
Management Trainee
Enterprise Rent-A-Car
09.2014 - 07.2017
Bachelor of Science - Management
Coastal Carolina University