Amanda Laird
Frost
Summary
Result-driven Independent claims adjuster with a strong desire to manage claims. Possess great passion and knowledge for evaluating property damages, carefully examining estimates, and determining policy coverages. Great claim processing skills, as well as excellent communication with insureds, agents, vendors, and other third parties. Adept at achieving long-term sustainability and growth in difficult adjusting scenarios
Overview
7
7
years of professional experience
Work History
Claims Reviewer QA
Compass Adjusting Services
03.2025 - Current
- Reviewed estimates submitted by Field Adjusters to ensure accuracy per carrier guidelines
- Approved or rejected claims and requested revisions when needed
- Input invoices insuring the TPA firm and Field Adjusters were paid in a timely manner
- Ensured timely resolution of claims by prioritizing workload and meeting strict deadlines.
- Investigated and assessed damage to property and reviewed property damage estimates.
Claims Adjuster
American Family- TPA
08.2022 - 03.2025
- Investigate, document and settle property Insurance claims
- Establish and verify cause of loss as well as coverage
- Correspond with Field Adjusters and supporting vendors to assess damages
- Reviews and reports any subrogation potential
- Effectively processing and closing claims in a timely manner
- Efficiently processed daily supplements in Xactimate as well as Recoverable Depreciation upon review of invoices
- Participated in Interior and exterior reinspections, roof inspections, water damage, mold, wind, and hail
- Managed all aspects of replacement to get the homeowner back to pre-strorm conditions
Clinical Unit Receptionist
Texas Health Resources
01.2018 - 06.2020
- Diligently maintained medical records, stocked supplies, and acted as the clinical unit receptionist
- Prepared patients' rooms prior to arrival, as well as roaming patients and bringing any additional needed items
- Organized and cleaned the unit after discharge
- Streamlined communication in an age-appropriate manner
- Ensured mothers were admitted properly before delivery and admitted babies after delivery
- Answered high-volume phone calls
- Ordered and maintained food stock
Education
No Degree - Insurance Adjuster
MOCAT School of Adjusting
Springfield, MO04-2022
Skills
- Strong Communication Skills
- Great Interpersonal Skills
- Research Skills
- Service Orientation
- Conflict Resolution
- Team Player/Management Customer Service
- Claims Handling and
- Investigations
- Risk Assessment & Mitigation
Timeline
Claims Reviewer QA
Compass Adjusting Services
03.2025 - Current
Claims Adjuster
American Family- TPA
08.2022 - 03.2025
Clinical Unit Receptionist
Texas Health Resources
01.2018 - 06.2020
No Degree - Insurance Adjuster
MOCAT School of Adjusting
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