Patrick Ogedengbe
Houston,US
Summary
Highly experienced Property Claim Reviewer with a strong analytical background, problem-solving, and solution driven, with proven track record of accurately assessing complex property damage claims, ensuring fair and compliant settlements while minimizing company exposure.
Overview
9
9
years of professional experience
Work History
Property Claims Reviewer
Pilot Catastrophe Services
03.2023 - Current
- Reviews high-value property claims, including fire, water, windstorm, & complex multi-peril losses.
- Conducts detailed investigations to verify claim validity, identify potential fraud, and assess coverage limitations.
- Analyzes damage reports, repair estimates, and policy provisions to determine appropriate claim settlements.
- Provides expert opinions on claim disputes, presenting findings to internal and external stakeholders for resolution.
- Mentor and train new claim adjusters on claim handling procedures and industry best practices.
- Identifies & mitigates potential liability risks on complex claims, resulting in significant cost savings.
- Investigates, evaluates, negotiates and settles complex claims in accordance with best practices.
- Review damage estimates for errors, omissions, and recommends corrections where applicable.
- Examines claims, determine coverage limit, scope of covered losses and the extent of coverage.
- Maintains comprehensive knowledge of insurance policies, industry regulations, and best practices to provide expert guidance during claim examinations.
- Identifies areas for improvement within the claims process, implementing changes that led to increased efficiency and customer satisfaction.
Property Field Claim Adjuster
Pilot Catastrophe Services
03.2020 - 06.2021
- Investigate claims and confirmed facts of loss
- Determines coverage, damages and otherwise adjusts and negotiates claims within limit of authority.
- Estimate damages for complex first party homeowner claims leading to the proper disposition.
- Ensured compliance with state-specific regulations by staying up-to-date on changing policies and guidelines.
- Performed detailed property inspections for storm restoration contractors including assessment of interior and exterior residential property, other detached structures, and leased property.
- Scoped and photographed property for defects and damage, and accurately measured property
- .Prepared sketch of floor plan and roofline and entered data into estimating software to develop line-by-line item costs of damages. Collaborated with contractors/insurance adjusters on property damage and compared cost estimates.
- Prepared comprehensive reports that were used to negotiate purchase price and/or or repair of properties.
- Build instant rapport with prospective property owners and gathered relevant information, as needed. Well-versed knowledge of residential construction includes but not limited to: foundation, roofing, siding, electrical, plumbing, flooring, and painting as well as solid understanding of insurance jargon.
Inside Auto Claims Adjuster
Pilot Catastrophe
03.2019 - 09.2020
- Conducted thorough reviews of repair estimates, verifying accuracy in accordance to industry standards.
- Delivered detailed documentation of all aspects of each claim file, maintaining a high level of organization for easy accessibility.
- Reviewed coverage details to accurately assess policyholder eligibility for benefits during the claim process.
- Maintained clear communication with policyholders, keeping them informed throughout the claims process.
- Enhanced customer satisfaction by promptly and accurately investigating auto claims.
- Evaluated medical reports to determine appropriate compensation for injury-related claims.
- Identified suspicious losses and collaborated with SIU for investigative assistance.
Field Property Adjuster
Pilot Catastrophe Services
04.2016 - 04.2018
- Investigate claim, scoped and photographed properties for defects and damage.
- Collaborate with contractor and other parties involved, ensuring accurate appraisals of damage costs, determine coverage, and reach settlements with insured.
- Confidently and independently investigate property claims, perform detailed review of damage, determine the scope loss, and translate policies to determine the extent coverage.
- Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, ensuring adherence to business standard methodologies.
- Maintain accurate and current claim file documentation throughout the claim lifecycle
- Collaborated with contractors and other professionals to ensure accurate appraisals of damage costs for residential and commercial properties.
Education
MBA - Management Information Systems
DeVry University
Villa Park, IL11.2011
Bachelor of Science - Political Science And Administration
Ambrose Alli University
Edo State, Nigeria11.2002
Skills
- Claims Review Expertise: Deep understanding of insurance policies, coverage analysis, and legal requirements related to property damage claims
- Investigative Skills: Proficiency in conducting detailed on-site inspections, reviewing documentation, and interviewing stakeholders to gather critical information
- Analytical Ability: Expert in evaluating damage assessments, cost estimates, and repair specifications to determine appropriate claim settlements
- Dispute Resolution: Proven ability to negotiate with adjusters, contractors, and claimants to resolve complex disputes effectively
- Risk and Compliance Management: Strong knowledge of industry regulations and best practices to ensure claim handling adheres to legal standards
- Leadership & Mentoring: Experience in coaching and guiding junior claims reviewers on best practices and technical aspects of property claims
- Technical Skills: Strong analytical background, familiarity with business process improvement, compliance & risk management Proficient with estimating tools, including Xactimate, MS office Suite, & other relevant applications
- Interpersonal skills: Effective leadership, negotiations, and communication skills, both written and verbal communication
Affiliations
- State Farm Auto
- State Farm Property
- 2017 TWIA/TFPA Residential Field Adjuster Certification
Timeline
Property Claims Reviewer
Pilot Catastrophe Services
03.2023 - Current
Property Field Claim Adjuster
Pilot Catastrophe Services
03.2020 - 06.2021
Inside Auto Claims Adjuster
Pilot Catastrophe
03.2019 - 09.2020
Field Property Adjuster
Pilot Catastrophe Services
04.2016 - 04.2018
MBA - Management Information Systems
DeVry University
Bachelor of Science - Political Science And Administration
Ambrose Alli University
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