Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CPR Certified
Generic

Amanda Lanning

Winnebago

Summary

Compassionate caregiver with extensive experience at Prairie View Assisted Living, adept at promoting independence and enhancing quality of life for clients. Skilled in time management and problem-solving, I excel in high-pressure environments, ensuring confidentiality and trustworthiness while delivering exceptional care and support.

Overview

16
16
years of professional experience

Work History

Caregiver

Dimensions Living
04.2024 - 07.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, showering, and toileting.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Resident Assistant

Prairie View Assisted Living
04.2023 - 04.2024
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports.
  • Showered, toileted, and hygiene.

Customer Service Representative, Sales

Kelly Williamson Mobil
07.2022 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative, Cashier

Sullivans Foods
05.2022 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Contributed to sales growth by upselling products and services.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Sales Associate, Cashier

Shnucks
01.2022 - 04.2022


  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchange.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Homemaker

Home, Myself
02.2008 - 09.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently.
  • Proven ability to learn quickly and adapt to new situations.
  • Clean and maintain my home, took care of my kids

Education

Pharmacy Technician - Pharmacy

Rasmussen College
Rockford, IL

Paralegal - Paralegal

Rockford Career College
Rockford
10-2025

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Trustworthy-Honest
  • Confidentiality
  • Microsoft Word
  • Power Point

Accomplishments

  • Dealt with emergency circumstances with residents and stayed calm and collected and handled the situation.\
  • Toileted, showered, helped with hygiene, and helped the residents change clothes.

Timeline

Caregiver

Dimensions Living
04.2024 - 07.2024

Resident Assistant

Prairie View Assisted Living
04.2023 - 04.2024

Customer Service Representative, Sales

Kelly Williamson Mobil
07.2022 - 07.2023

Customer Service Representative, Cashier

Sullivans Foods
05.2022 - 03.2023

Sales Associate, Cashier

Shnucks
01.2022 - 04.2022

Homemaker

Home, Myself
02.2008 - 09.2019

Pharmacy Technician - Pharmacy

Rasmussen College

Paralegal - Paralegal

Rockford Career College

CPR Certified

Cardiopulmonary Resuscitation Certified

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Amanda Lanning