Mandy Lappe

• Established strong relationships with cross-functional teams, promoting effective communication and collaboration throughout the organization.
• Reduced defects in production releases by implementing rigorous testing procedures.
• Optimized test cases to maximize success of manual software testing.
• Managed large-scale projects from inception to completion, ensuring timely delivery of high-quality products.
• Collaborated with developers and project managers to assess program capabilities, features and testing demands.
• Mentored and coached team members on QA topics, testing tools, and strategies.
• Reported progress, test metrics and results to project stakeholders.
• Documented testing procedures for developers and future testing use.
• Created reusable test suites and established frequency of reuse.
• Conducted testing of Lifepro, FAST, and SAP.

• Ten years internal/external annuity and commission customer service via phone and processing roles
• Creation of Commission Department Procedures and transition to OneNote
• Identification of Commission Department solutions, project management, and UAT of each project prior to Production release
• Served as Commission department trainer as well as the Customer Excellence Phone and Processing Team trainer for core commission processes
• Assisted teammates in a leadership capacity in the absence of the Commission Director, including but not limited to making allowable exceptions, managing workflow, phone coverage, and processing manual commissions/journal entries