Amanda Lastovica
Houston,TX
Summary
Diligent Operations Leader at Sephora. Passionately driving client satisfaction and achieving sales growth. I inspire teams through coaching and collaboration. Successfully reduced shrink and enhanced visual merchandising, resulting in significant improvements in store performance and client engagement. Known for excellent communication, adaptability, and results-oriented approach to managing dynamic environments.
Overview
3
3
years of professional experience
Work History
Operations Leader
Sephora
06.2024 - Current
- Responsible for overseeing and executing the daily operations of the store, ensuring a seamless client experience while driving store objectives.
- Overseeing inventory processes, stock organization, product replenishment, and all visual merchandising.
- Leading, coaching, and inspiring the team to ensure the store complies with Sephora policies, procedures and merchandising standards.
- Coordinated team schedules, planning in advance to ensure optimal staffing was maintained to seamlessly complete tasks.
- Maintained negative AFS, cycle counts, and shrink reduction to identify areas for improvement, resulting in higher levels of client satisfaction.
Licensed Beauty Advisor
Sephora
01.2022 - 10.2023
- Leveraging my beauty knowledge with elevated skincare knowledge when interacting with clients on stage.
- Increased sales revenue by effectively upselling and multi-world selling beauty items based on client needs. Using tie-back statements to ensure the clients needs are met.
- Built clientele in the beauty studio. Consistently informing all clients about beauty services, helping drive and increase the amount of appointments booked.
- Educating clients about Perk by Hydrafacial while delivering an elevated, and educational experience with product knowledge during their facial service.
Sales and Service Coordinator
Sephora
10.2022 - 06.2023
- Overseeing beauty studio successes. Driving results of beauty services through certified makeup artists with coaching, role playing, observations, leading and inspiring the team.
- Developing beauty advisors confidence, and artistry skills with on-stage client experiences and elevated consultations.
- Facilitated many district wide trainings and makeup certifications. Hosting master classes for dress for success, leading a skincare class x Dermalogica for girls Inc, and certifying over 50 beauty advisors in the district to preform beauty services.
- Shared best practices by collaborating with Leads and Coordinators from other stores. Visiting stores for the purpose of sharing best behaviors when driving results for beauty services. Resulting in stores numbers increasing by double and more.
Education
Cosmetology Degree -
San Jacinto College
Houston, TX07-2018
Skills
- Cultivates creativity and leads with passion
- Enjoys teamwork and collaboration
- Operational Planning task delegation
- KPI tracking
- Maintain visual merchandising standards
- Coaching and inspiring the team
- Resiliency and solution oriented
- Positive mindset
- Inventory management
- Back stage organization
- Elevated skincare and makeup knowledge
Timeline
Operations Leader
Sephora
06.2024 - Current
Sales and Service Coordinator
Sephora
10.2022 - 06.2023
Licensed Beauty Advisor
Sephora
01.2022 - 10.2023
Cosmetology Degree -
San Jacinto College
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